Top Rated Local® is pleased to announce that Clearwater Pools of Birmingham is a 2019 award winner!
“So much better than [their competitors]. They seem to know a lot and actually care about our pool being clean and photo worthy. I’ve seen a few of their pools in Better Homes and Gardens and would definitely recommend them for anyone in the Birmingham area!” – Cayla W.
“I called the store last second before the holiday weekend to get my pool cleaned they responded very quickly and did a great job. My pool looks great and I couldn’t be happier.” – Graham R.
“These two pros came out within hours! Very professional, knowledgeable, patient and honest! They never tried to upsell or give us services we did not need or want. They wouldn’t even take a tip I offered several times! I would use and recommend this company any day of the week! You do not see this caliber of caring and service every day! Thank you…” – Gary and Susan G.
Positive reviews just like these have earned Clearwater Pools of Birmingham a 79.93 Rating Score™, a 4.59-star average rating on verified review sites, and a spot among the top three pool service businesses in the entire state of Alabama!
Not Your Average Pool Service Company
Connally Dubose, the operations manager at Clearwater Pools of Birmingham, took some time to speak with us about his business’ impressive online reputation and success.
What sets Clearwater Pools of Birmingham apart is their integrity. “We are extremely honest and truthful about all the work we do in-store or new construction,” Connally said. “Getting a quality product/service at a reasonable price. We keep tight accountability with the team.”
Building Success Through Communication and Dedication
Of course, we wanted to know Clearwater Pools of Birmingham’s secret to success. Connally said it’s “Good customer communication. It means that the number priority is customer service and making sure that person has the same experience every time they come in. We provide a uniform experience, making sure they get their questions answered.”
His advice to other businesses that are looking to improve their online reputation?
“It’s all about knowing who your customers are and how to take care of them. Do what you say and customers will stick with you. Communicate even if you made an error, because they’ll stay with you. Customers prefer honesty. It breeds trust.”
Thank you for speaking with us, Connally! Congratulations to the team at Clearwater Pools of Birmingham for being a 2019 Top Rated Local award winner!
