Top Rated Local® is pleased to announce that First Response Restoration is an award winner for restoration companies in 2019.
If you are looking for a reliable restoration company that will be there to help you in a time of need, look no further than this award-winning company!
First Response Restoration has received many overwhelmingly positive reviews across three different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 97.00 and a 2019 Top Rated Local award for ranking as one of the top three restoration companies in New York!
Here’s just one of their many five-star reviews:
“First Response took a terrible situation and made it better. They came out on a Sunday and began to repair the damage. Their customer service is excellent. They went above and beyond to help get things back to normal. They even negotiated with the insurance adjusters. Cole was top-notch and always willing to help. I can’t say enough about them! While I hope I never need to use their services again, I highly recommend them.” – C.M.
It is because of excellent reviews like this that First Response Restoration is now able to call themselves a Top Rated Local award winner!
Not Your Average Restoration Company
We were excited to learn all about First Response Restoration and how they have gotten where they are today, so we sat down with Cole Partenza, who co-owns the company with his father, Steven.
The first thing we wanted to know was what it is that has made this family-owned business stand out over the last 30 years. Cole told us that they try to only grow as much as they can without losing any of the remarkable quality they are committed to providing their customers with. He said that their quality control lays eyes on every single job. They go over any concerns the clients have and walk through the entire process with them.
We asked Cole about the First Response Restoration business mission, and he said:
“We focus on providing top-quality service as a restoration company. We want to set ourselves apart and give the community a top-quality job. We work for clients, not for insurance companies.”
Building Success By Networking
First Response Restoration has earned a fantastic reputation, so we asked Cole how they have managed to grow their business and get such wonderful reviews. He said that they simply ask for feedback from their satisfied customers.
In addition to building the kind of online reputation that any small business would envy, First Response Restoration has spread the word about who they are and what they do by constantly networking. Cole also shared that there’s no substitute for an excellent reputation. He said:
“We are a very well-known brand. People have a lot of trust in our brand, especially as a family-owned business.”
There are many businesses out there that are looking to build as impressive a reputation as First Response Restoration has managed to. We asked if Cole could share any expert advice with these companies. Here’s what he had to say:
“You have to get out and pound the pavement; it is a lot of hard work and dedication. It’s not going to happen overnight. Everyone has to follow the leader, or else your ship is going to sink. Provide top-quality service, and do the right thing.”
Congratulations to First Response Restoration for being a 2019 Top Rated Local award winner, and special thanks to Cole for taking the time to speak with us!