Connecticut’s Top Rated Local® Restoration Companies Award Winner: SERVPRO of Branford

Top Rated Local® is pleased to announce that SERVPRO of Branford is a 2019 award winner for restoration companies in Connecticut!

When disaster strikes, turn to the professionals at SERVPRO of Bradford for cleaning and restoration services you can depend on.

SERVPRO of Branford has received dozens of reviews on two verified sites with an average rating of 4.76 stars, earning them a magnificent Rating Score™ of 91.61 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Connecticut!

Here’s just one of their many five-star reviews:

“My mom had a major flood in her basement. SERVPRO was there within an hour of my call to start the process. The team was kind and professional. They took the time to explain everything in detail to my elderly mother. I have used them in the past, so I knew they would do a good job. Thank you very much to the team. Highly recommended.” – Diane S.

A One-of-a-Kind Restoration Company’s Secret to a Strong Online Reputation

SERVPRO of Branford has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with the CEO John Luciani.

The first thing we wanted to know was what makes SERVPRO of Branford unique compared to the many other restoration companies in Connecticut. John told us:

“What makes us different is that we are there for our customers every step of the way. If you need to use SERVPRO, you’ve often had something catastrophic happen to your home, business or property. We make sure to keep our customers informed on what our process looks like, what the next steps will be, how to file a claim with insurance, etc. We ensure that we have somebody on-site with our customers to make sure they feel comfortable and understand what is happening. We make ourselves available 24/7 to help customers with their every need. “

When we asked what the secret is to such a solid online reputation at SERVPRO of Branford, John pointed to their commitment to going above and beyond for their customers:

“When you provide exceptional service, you get an exceptional reputation in return. We make sure to be transparent and open with our customers so they know who we are and what we can do for them. Really though, the work you do will be the basis for building your online reputation. If you do poor work and don’t care about your customers, your online reputation will reflect that.”

Making the World a Better Place by Helping People in Need

We also wanted to know what their mission is at SERVPRO of Branford and how they work to make the world a better place. John shared with us

“Why do we do what we do? To help people in need. If you’ve had to use our services, you’ve most likely experienced water damage, fire damage, mold, biohazards, etc. — an emergency of some sort. For most people, this is not an experience they’ve ever had before. We strive to make sure that customers are taken care of in this time of need. Whether it be helping with insurance claims, walking customers through the process or just having a SERVPRO representative on-site with them, we want to make sure that our customers feel taken care of and heard. Our overall mission is to focus on excellent service, fairness and mutual respect. We make the world a better place by running towards disasters to help out!”

Outside of building a powerful online reputation, SERVPRO of Branford has grown through community involvement and person-to-person interactions:

“Though we believe in a strong online reputation, we also believe strongly in quality person-to-person interactions. …That’s what makes us stand out; we put an emphasis on having our representatives involved in our local community. Our team is involved in multiple organizations and associations across Connecticut. We’re always out in the community trying to meet new people and grow relationships!”

It’s clear that John knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“We recommend being honest with your customers and letting them get a feel for who you really are! We like to use social media to promote our team and our company, so that members of the community can get to know us. Another thing we’ve found to be beneficial is to LISTEN to your customers. If you get a negative review, use it as a learning experience, and be sure to make things right with the customer. Honesty and openness can go along way online.”


Congratulations to the team at SERVPRO of Branford for being a 2019 Top Rated Local award winner!

We highly recommend SERVPRO of Branford. Visit their website today!

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