Top Rated Local® is pleased to announce that Overson Roofing is a 2019 award winner for roofing contractors in Arizona!
Turn to a roofing contractor you can rely on to get the job done right the first time by turning to Overson Roofing in Phoenix.
Overson Roofing has received hundreds of reviews with an average rating of 4.83 stars, earning them an outstanding Rating Score™ of 99.35 and a 2019 Top Rated Local award for ranking among the top 10 roofing contractors in all of Arizona!
Here’s just one of their many five-star reviews:
“I looked to Overson Roofing for help with roofing repairs when selling my home. They were very responsive, professional and reasonably priced — all the things I needed in dealing with a buyer’s inspection notice. I have already referred them to a neighbor and will be back when it’s time to replace the roof on my new home.” – Geof M.
Not Your Average Roofing Company
Pat Overson, who owns Overson Roofing with his son, generously gave us a few minutes of his time to tell us about his award-winning business and its fantastic online reputation.
The first question we had for Pat was what is it that sets Overson Roofing apart from their competition in Arizona. Pat told us that Overson Roofing has been in business since 1977 — giving them the experience to learn from their past mistakes — that they’re fifth-generation Arizonans and that a lot of the guys who started with him went on to start their own companies. He said:
“We really try to make sure that our employees are happy. Employee satisfaction leads to customer satisfaction, which is important to us. We hire character first and then experience. Most of our roofers aren’t in their 20s. The more experienced guys have already got their kinks worked out. We also train our own people through our apprentice program. We want to make sure our work is of high-quality, and we make sure that our guys can provide that.”
Pat added:
“We also have a money-back guarantee. If you don’t like our work, we’ll fix it or refund it. If there’s a leak, we’ll be there in under 24 hours. We have a program to figure out what went wrong and how to avoid it in the future. We have about 20,000 roofs under warranty at one time, and we don’t want to have consistent problems. We offer a 10 -year warranty on our roofs. Even if the problem wasn’t a result of our work, we try to take care of our clients.”
We also wanted to know what their mission is at Overson Roofing and how they work to make the world a better place. Here’s what Pat had to say:
“[Our mission is] customer satisfaction through excellent service and integrity.”
Building Success by Making Clients Happy
Pat attributes Overson Roofing’s strong online reputation to their commitment to making their clients happy:
“At the end of the job, we give them a call and ask if there’s anything else we can do for them. After that, we’ll do a quality inspection walk and ask them to leave us a review. Some people leave them when they’re not happy, and we understand that, but we try to make everyone happy.”
Outside of building a powerful online reputation, Overson Roofing has spread the word about who they are and what they do through a local radio program called “Rosie on the House,” by working with myguy.com for referrals, through SEO (search engine optimization) and billboards, but most of their business comes from their past customers.
There are so many business owners out there looking to build the kind of online reputation Overson Roofing has. Here’s Pat’s expert advice for them:
“Perfection is unattainable, but if you aim for perfection, you can achieve excellence. Every job we do, we try to figure out what we could have done better. We have a lot of meetings to keep our staff sharp and help learn from our mistakes…”
Congratulations to the team at Overson Roofing for being a 2019 Top Rated Local award winner, and thank you so much, Pat, for taking the time to speak with us!
We highly recommend Overson Roofing in Phoenix. Visit their website today!
