Washington’s Top Rated Local® Senior Living Communities Award Winner: Highgate Senior Living

Top Rated Local® is pleased to announce that Highgate Senior Living is a 2018 award winner for senior living communities in Washington!

If you’re looking for a senior living community for yourself or a loved one in Yakima, there’s one community that can’t be beat — Highgate Senior Living.

Highgate Senior Living in Yakima has earned dozens of online reviews with an average rating of 4.77 stars, a wonderful Rating Score™ of 91.65 and a 2018 Top Rated Local award for being ranked among the top 10 senior living communities in all of Washington!

Here’s just one of their many five-star reviews:

“Highgate provides a warm and friendly, welcoming, family atmosphere! My mom is shown respect, compassion and given high-quality care, always with a smile. Multiple activities are offered — music, exercise, scenic drives, puzzles, crafts and Sunday Socials, just to name a few, which she is encouraged to participate in. She is also able to help with the folding of laundry and other chores, giving her a sense of purpose. All this gives me peace of mind, and I know she is safe.” – D.M.

Not Your Average Senior Living Community

At Highgate Senior Living, the focus is one providing resident-centered care rather than task-oriented care. In other words, the team at Highgate tailors their care to each and every resident individually.

The caregivers at Highgate Senior Living always make it a point to treat their residents with the respect they deserve. This includes asking permission before entering a resident’s personal space and honoring their wants and needs.

Highgate Senior Living in Yakima has been around for 20 years now. A small company, Highgate Senior Living isn’t interested in growing just to have larger numbers; they’re incredibly methodical about that they do. The owner of Highgate Senior Living is dedicated to ensuring that their residents, family members and team members all get the highest level of care.

We asked the community relations coordinator at Highgate Senior Living, Mandy Ketcham, why she does what she does. Here’s what she had to say:

“I came into this as a fluke! Over 18 years ago, I was just looking for a job. I applied for a housekeeping position at a nursing home, but they told me I wasn’t qualified. I did get a data entry position, and worked my way up from there. When I first came to Highgate, I wasn’t able to educate prospective families as I wanted, so I took it upon myself to educate myself on the issues that residents may face. My grandmother has vascular dementia. I’ve found that what happens between families and their loved ones is that they lose relationships in those cases. I make sure to maintain or preferably rebuild those relationships.”

Building Success By Asking for Reviews

Mandy credits Highgate Senior Living’s strong online reputation to their commitment to always asking for reviews.

“One of the biggest mistakes that businesses make is not asking for reviews. If you don’t ask, people only tend to leave negative reviews. We ask everyone to leave a review in the first 30 days. We know that we’re changing lives dramatically for the better. We want to let people know that we can help anyone, even when they think they’re beyond help.”

Mandy, who is the sole marketer for the Yakima Highgate Senior Living location, says that although they have done some radio ads, it’s their reviews and their online reputation that really shine a light on what they do and who they are, helping to grow the business.

We asked Mandy what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“For me, the biggest thing is passion. If you don’t have true passion, then you won’t get as far as you want. If you come out as just selling a product, it won’t work. I’m very passionate about what I do, and that takes me further than just trying to make a sale.”


Congratulations to the team at Highgate Senior Living for being a 2018 Top Rated Local award winner, and thank you so much, Mandy, for taking the time to speak with us!

If you’re looking for memory care, assisted living or independent living for yourself or your loved one in Yakima, we highly recommend Highgate Senior Living! Visit their website today.

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