Tennessee’s Top Rated Local® Award Winner: Carr’s Rug Cleaning

Top Rated Local® is pleased to announce that Carr’s Rug Cleaning is an award winner in 2019.

For an outstanding rug cleaning service in the Knoxville area, look no further than this award-winning company!

Carr’s Rug Cleaning has received many overwhelmingly positive reviews across six different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 99.95 and a 2019 Top Rated Local award for ranking as one of the top 20 businesses in Tennessee!

Here’s just one of their many five-star reviews:

“As an interior designer in the greater Knoxville area, I always recommend Carr’s Rug Cleaning to my clients. I would not personally use any other rug cleaning service for either broadloom installed carpet or for area rugs, whether hand-knotted or synthetic. Their technicians take the utmost care with each client’s furnishings and home, even using corner guards to protect doorways. Their whole staff is conscientious and dedicated to doing the best job possible!” – J.G.

It is because of excellent reviews like this that Carr’s Rug Cleaning is now able to call themselves a Top Rated Local award winner!

Not Your Average Rug Cleaner

We were excited to learn all about Carr’s Rug Cleaning and how they have gotten where they are today, so we sat down with the owner and operator, Bob.

The first thing we wanted to know was what it is that makes Carr’s Rug Cleaning stand apart from its competitors. Bob started out by telling us about their incredible staff, saying:

“We have great, long-term, and committed people. When you have that, anything is possible. You are only as strong as your weakest link! Let your people do their thing! You hired them for a reason! We have great people who are committed, and we are very fortunate to have the people we do. They make it work. ”

Bob went on to tell us that Carr’s Rug Cleaning is known for paying attention to the smallest details when it comes to their service. He said:

“We pay attention to the tiny details from a service standpoint. Jan Carlzon’s Moments of Truth is how I operate my business! It’s about a culmination of the little things, like the way you park or approach the door, that is extremely important! We pay attention to every detail on every level.”

He told us that their mission is to provide the most outstanding service experience possible, and said that, in order to do that, they have made nation-wide connections and continually train their staff, even participating in international training. Bob said that they have traveled to Turkey, Greece, and Persia to best learn how to care for rugs from around the world.

Building Success By Paying Attention To The Details

There are many businesses out there that are looking to build as impressive a reputation as Carr’s Rug Cleaning has managed to. We asked if Bob could share any expert advice with these companies. Here’s what he had to say:

“Do the simple things; do what you say you’re going to do, and communicate. Most problems can be averted with good communication. Be open, and practice honesty. Always try to grow and get better every day. Communicating and understanding your clients’ needs is of paramount importance.”


Congratulations to Carr’s Rug Cleaning for being a 2019 Top Rated Local award winner, and special thanks to Bob for taking the time to speak with us!

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