We’re proud to announce that COVA Tree, a favorite tree care service among Castle Rock residents, is a 2018 Top Rated Local® award winner. Their numerous excellent online reviews have left them with an impressive 98.68 Rating Score™ and second place among all of the Colorado tree care companies on topratedlocal.com. Here are a couple of those phenomenal reviews:
“We had Cova come out to our home to do a large job — removing four cottonwood trees, trimming an ash tree, and removing some shrubs. Not only were they the best priced out of the three quotes I got and the friendliest and most prompt in response time, but they also sent me a text to confirm everything and let me know they were on their way. To top it all off they were able to remove all the trees the day after I decided to use their company. I would highly recommend using them for any tree removal or trees that need a little TLC.” -Katie P.
“Had two large trees in the front yard that needed thinning and pruning. I called various companies and got several quotes. When talking with Michael, he was the only one that wasn’t giving me a sales pitch but was genuinely interested in my trees. The quote was fair and work was done quickly and professionally (couldn’t even tell they had been there, the yard was so clean). Highly recommend this local crew for your tree needs.” -Jason G.
We had the pleasure of speaking with owners, Joni and Mike Dwyer, about their online reputation and commitment to the work they do. Here’s what they had to say:
What is your secret to such a strong online reputation?
We prioritize our customers. They come first in everything we do. After that, our employees need to be well taken care of. Putting your focus on the quality of work and happiness of your customers and employees promotes a great reputation!
Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?
Well, we came to Colorado from Virginia — in fact, that’s where our name comes from. “COVA” is a mashup of the words “Colorado” and “Virginia”. We came from a world filled with nature to another and we’re passionate about promoting sustainability and growth however we can.
What advice do you have for other businesses trying to build a strong online reputation and grow their business?
When you make a customer happy, they’ll usually compliment your work. We focus on asking every customer that compliments us to say it online. We don’t necessarily go out of our way to ask unless they are complimenting us. For customers who are not happy, it is important to not finish the job until you fix any problems and make sure the customer is content. Accidents happen, get them fixed, whether it’s a broken window or a punctured desk.
Thank you for taking the time to speak with us, Joni and Mike. Congratulations to you and your entire team on your 2018 Top Rated Local award!