Top Rated Local® is pleased to announce that Express Family Care is a 2019 award winner for urgent care centers in Virginia!
Whether you have a cold or a sprained ankle, Express Family Care is the urgent care center to turn to in Roanoke.
Express Family Care has received more than 100 reviews from five verified sites with an average rating of 4.69 stars, earning them a fantastic Rating Score™ of 96.87 and a 2019 Top Rated Local award for being ranked the number one urgent care centers in all of Virginia!
Here’s just one of their many five-star reviews:
“With my wife and I both being medical providers, we have a very good idea about proper, quality medical treatment and practices. That being said, I cannot say enough wonderful things about the professionalism and quality of care this establishment provides. From the front desk to physician interaction, everything was perfect. I strongly encourage anyone within the Roanoke and outlying areas to choose this establishment for your acute to chronic illnesses. We are even going to use them as our primary care. This is what medical treatment should be. Wow!” – Mark B.
Not Your Average Urgent Care Center
There are many things that set Express Family Care apart, but according to the owner, Dr. Scott Crosby MD, it’s the fact that Express Family Care is an independent urgent care center, not a franchise or a center associated with a corporate entity, that makes the biggest difference. This independence allows for better responsive care and service.
When asked why they do what they do at Express Family Care and how they work to make the world a better place, Dr. Crosby shared with us that they do what they do to get to know their patients and their community better, and that they make the world a better place by partnering with local businesses, schools and churches.
Building Success Through Customer Service
Dr. Crosby credits Express Family Care’s strong online reputation to their commitment to customer service and treating both patients and employees the right way. Of course, they also provide excellent medical care, as evidenced by many of the reviews left by their satisfied patients.
Outside of building a powerful online reputation, Express Family Care has grown through their website and Facebook page, advertisements on billboards, radio and television, and they work with a local marketing company who helps with SEO. However, word of mouth is their most effective business driver.
We asked Dr. Crosby what advice he has for the many other business owners out there looking to grow their business and build their online reputation. Here are the words of wisdom he shared with us:
“Take good care of your employees and provide excellent patient care, and the rest takes care of itself.”
Congratulations to the team at Express Family Care for being a 2019 Top Rated Local award winner, and thank you so much, Dr. Crosby, for taking the time to speak with us!
Whether you’re feeling under the weather or you’ve sustained a minor injury, we highly recommend visiting Express Family Care in Roanoke. Visit their website today to learn more.
