Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care in Kirkland is a 2018 award winner for urgent care centers in Washington!
From the moment you walk through the door, you’ll see why there’s no better urgent care center to turn to in Kirkland for your needs than MultiCare Indigo Urgent Care.
MultiCare Indigo Urgent Care’s Kirkland location has earned dozens of online reviews with an average rating of 4.58 stars, an impressive Rating Score™ of 86.80 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!
Here’s just one of the many five-star reviews their patients have given them:
“The entire staff was absolutely amazing! They made my eight-year old daughter feel completely comfortable and made sure she understood every procedure. I made the appointment online and was in and out in 35 minutes. I highly recommend them for any urgent care matter.” – Lamar R
Not Your Average Urgent Care Center
Patients who visit MultiCare Indigo Urgent Care in Kirkland experience a better way to get better. With a facility that’s comfortable, modern and open enough to resemble a classy, relaxing hotel and clinically trained staff members who are always ready to provide convenient, attentive care to their patients, every single aspect of visiting MultiCare Indigo Urgent Care is designed to give patients the best possible experience.
The team at MultiCare Indigo Urgent Care understands that their patients have busy schedules, and they make their patients’ visits as convenient and easy as possible by providing in-suite registration when they can, eliminating the need for the patient to wait in the lobby for registration. Every member of the staff at MultiCare Indigo Urgent Care is clinically trained, which also adds convenience and efficiency to patients’ visits.
In order to make the world and their community a better place, MultiCare Indigo Urgent Care’s mission is to partner with patients, their community and other organizations for a healing, healthy future, and they also do so by providing easy access to great, convenient care for people in their community.
Building Success By Getting Every Staff Member On Board
According to Jasmine Yip, the marketing consultant at MultiCare, the Kirkland location’s secret to such a powerful online reputation is their team’s buy-in and dedication to their mission.
“I think the secret of building a strong online reputation is getting every person on board — from the leadership to frontline staff members and providers. It’s getting everyone to see the importance of customer service and how our actions define our brand.”
The team at MultiCare Indigo Urgent Care works hard to hold each other accountable, and the clinic’s reputation and online reviews are discussed at staff meetings and are always in the forefront of their minds. Measuring the quality of their services has helped MultiCare Indigo Urgent Care continue to provide better care for their patients.
They do a lot of other things to grow their business and let people within the community know who they are and how they can help, including engaging in their community. One such community event that MultiCare Indigo Urgent Care has been a part of is the Kirkland Summer Fest, which they provide first aid for, as well as hand out useful goodies at, like lip balm and tissues.
Jasmine’s advice for other business owners looking to grow their business and build their online reputation is to first ensure that all of the company’s listings are up to date and accurate on all major sites, and to make customer service the focal point of the business.
“Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”
Congratulations to the team at MultiCare Indigo Urgent Care in Kirkland for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!
If you’re in Kirkland and in need of urgent care, we can’t recommend MultiCare Indigo Urgent Care highly enough! Visit their website today.