Top Rated Local® is pleased to announce that MultiCare Lakewood Urgent Care is a 2018 award winner for urgent care centers in Washington!
Open every day, MultiCare Lakewood Urgent Care is the urgent care to turn to in Lakewood when you need a physician you can rely on day or night.
MultiCare Lakewood Urgent Care has earned hundreds of online reviews with an average rating of 4.66 stars, a stellar Rating Score™ of 93.60 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in Washington!
Here’s just one of the many five-star reviews they’ve received:
“Whether I’ve made an appointment or just walked in, we are always seen in a very timely manner, and the staff is always excellent. My kids, like most, are hesitant about doctors, and the staff here always makes them feel calm and welcomed. I’d definitely go here before any other clinic.” Shelby M
Not Your Average Urgent Care Center
The staff at MultiCare Lakewood Urgent Care is dedicated to providing excellent customer service and care. Many of their team members live in the community, and they recognize the importance of their roles in caring for every single patient who walks in.
No matter what time or day you visit MultiCare Lakewood Urgent Care, or whether you walk-in or have an appointment, you’ll find refreshingly friendly and attentive care because each and every member of their team strives to go above and beyond for their patients.
We asked Jasmine Yip, the marketing consultant at MultiCare Lakewood Urgent Care, why they do what they do and how they work to make the world a better place. Here’s what she had to say:
“MultiCare’s mission is to partner with patients, the community and other organizations for a healing and healthy future. MultiCare Urgent Care was designed with this mission in mind, as MultiCare saw the need for quicker and easier care. We are now making our community a better place by providing easy access to great care, so that patients can conveniently get the health and healing they’re looking for.”
Building Success By Having a Great Team
According to Jasmine, the secret to MultiCare Lakewood Urgent Care’s strong online reputation is the fact that every member of their team, from the leadership to the frontline staff and the providers, is on board with their mission.
“Everyone sees the importance of customer service and how our actions define our brand.”
At MultiCare Lakewood Urgent Care, they all work as a team to keep each other accountable, and each staff member follows their clinic’s online reputation closely. Everyone is updated during staff meetings on the clinic’s online reputation, and they have a dashboard where they can see current ratings and reviews. This helps the team at MultiCare Lakewood measure the quality of their service and continue to provide great care for their patients.
MultiCare Lakewood does a lot of different things to ensure that their patients know who they are and what they offer, including engaging in their community. MultiCare is a trusted, well-known brand, which has given MultiCare Lakewood the advantage of being positively recognized in the community.
The team at MultiCare Lakewood also focuses on increasing their visibility in the digital space since everything is done online now.
We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:
“Building a strong online reputation requires a few things. It starts with making sure that your company’s listings are up to date and accurate on all the major sites. Once you have that, my advice is making customer service a focal point in your business. This means making sure everybody is on-board and understands the importance of excellent customer service. Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”
Congratulations to the team at MultiCare Lakewood Urgent Care for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!
If you’re in need of after-hours care in Lakewood or a last-minute doctor’s appointment, we highly recommend MultiCare Lakewood Urgent Care. Visit their website today.