Top Rated Local® is pleased to announce that Concept Architecture has landed among the top 10 architects in the entire state of Washington!
Due to their impressive Rating Score™ of 91.05 and tons of positive reviews, Concept Architecture is a 2018 Top Rated Local award winner. As our team sifted through their reviews, it became clear to us that the team at Concept Architecture serves their clients incredibly well. They’ve impressed their clients so much that finding anyone with an ill word to say became nearly impossible for us. That kind of excellent service and strong online reputation is exactly what earned them this award. Here are a couple of the reviews that really stood out to us:
“Martin was great. He was able to understand my needs in terms of timing and cost and he came up with a great floor plan for our remodel. He was also able to fit my small project into his busy schedule and got me the final plans in exactly the short time frame I needed them.”
“Martin Reimers is a very knowledgeable architect. He helped us built our dream house, exactly the way we wanted. He is [a] very responsive, punctual, and professional architect. [It was a] great experience, overall.”
Not Your Average Architect
We wanted to know how Concept Architecture managed to gain such a positive online reputation. Martin Reimers, owner of Concept Architecture, took some time to speak with us about what exactly it is that sets his company so far apart from the crowd. “We are focused on client needs and communication, most architects aren’t. We get great feedback on that.”, he said.
It’s not every day that you see a team with such fervent dedication to giving their clients the best as you do with Concept Architecture. In Martin’s words, he does what he does because “When I was working at a larger architecture firm, I started taking the smaller jobs that otherwise wouldn’t have been taken seriously. In my own business, I cater to both small and large businesses, but always remember that small business is what got me here.”
Building Success Through a Focus on Customer Service
With so many clients that have had such positive experiences, it’s safe to say that Concept Architecture knows what they’re doing when it comes to customer service. In fact, when we asked what his secret to a successful online reputation is, Martin simply said, “We don’t really focus on online reputation, we just focus on customer service. We don’t usually ask for reviews, most people do it on their own because they’re so happy with the service.”
Any business owner with an online reputation so solid is sure to have some wisdom to pass on. Martin’s advice to other businesses that want to better their reputation both online and offline? “Focus on service and relationships, don’t solely focus on online presence.”
Congratulations to the team at Concept Architecture for being a 2018 Top Rated Local award winner!