Washington’s Top Rated Local® Award Winner: Farrington Court Retirement Community

Top Rated Local® is pleased to announce that Farrington Court Retirement Community is a 2018 award winner!

By giving their residents a comfortable, fun, and caring place to live, the team at Farrington Court has far exceeded the expectations of many residents and received tons of positive online reviews. For example, this one:

“My parents lived in Farrington Court for almost three years, and both said it was one of the best times of their lives. The staff, from the top down, has created a family atmosphere of support and acceptance. The family was welcome to visit anytime, and we became part of the Farrington Family. With increased service provided by staff, they were able to remain there until they passed, and that is what they wanted. We appreciate all the staff did in caring for my parents for the past three years”. -Debra S.

And this one:

“My father recently moved to Farrington Court. He loves it there. The residents and staff have made him feel very welcome…[and] have been fantastic about keeping my sister and I informed on how he is doing. So much worry taken off our shoulders. The grounds and facility are beautiful, the activity list is packed full, [and] the food is delicious. Highly recommend this place”. -Kristi Z.

These phenomenal reviews have led to an impressive 92.94 Rating Score™ for Farrington Court, making them one of the top three retirement communities in Washington, according to Top Rated Local.

Not Your Average Retirement Community

It’s safe to assume that any award-winning company has something that really sets them apart from their competitors. Farrington Court Retirement Community is no exception. That’s why we took some time to speak with the executive director, Marcia Byrd, to really figure out what Farrington Court does to stand out from the crowd.

“The longevity of the staff is a big indicator that we are different from others in our industry. Since we have been doing this for such a long time, we have [a level of] expertise and understanding so many others do not.” She said, when asked what the Farrington Court difference is, “I talk to my team all the time about how lucky we should feel. These residents chose to live with us and they pay for that, so we need to understand that they are our number one priority. We are so important to providing our residents with an extremely high quality of life. Everything we do shows we are committed to this work and are in it for the right reasons.”

Building Success By Understanding their Audience

“Our company is built around a younger demographic. We have a really good understanding of who our clients are — the children of the parent who chose to live with us. That generation will always look to the internet, first and foremost, before making such an important decision. We know that we need to have a focus on putting our best foot forward online.” Marcia said this is the secret to Farrington Court’s success. They focus fully on making sure the whole family is taken care of.

What advice did Marcia have for others that are trying to build an online reputation? “The biggest advice I can provide regarding your online reputation is to constantly be mining it. Look at your reviews every single day, and dig into what can be improved. It has to be a priority in today’s digital era ,and if it is not? That means you are already behind the eight ball. On top of that, you have to spend money on professionals who can improve your online presence. Don’t be afraid to spend the money when it comes to the perception of your business online.”

Congratulations to the team at Farrington Court Retirement Community for being a 2018 Top Rated Local award winner!

Colorado’s Top Rated Local® Assisted Living Award Winner: Brookdale El Camino

Top Rated Local® is pleased to announce that Brookdale El Camino is a 2018 award winner!

Treating the people you serve well pays off, a fact that is made apparent by the positive reviews Brookdale El Camino has received on a wide variety of internet review platforms. In fact, they’ve received so many positive reviews that they’ve earned an impressive 81.70 Rating Score™ on topratedlocal.com. This terrific score makes them one of the top 10 assisted living facilities in Colorado, as well as a 2018 Top Rated Local award winner. Here are just a few of the reviews that have been left for them by happy family members and residents:

“Grandma moved in a week ago. She loves it, and I love it! The staff and residents are so friendly and helpful!” -Jeanette G.

“Very caring staff, they love their residents [and] keep them busy with events. [They put the] residents first!” -Deborah M.

“Such a warm, loving, and bright community.”- Andrea T.

Not Your Average Assisted Living Facility

We spoke with Janella Sandavol, executive director of Brookdale El Camino, about her business’ phenomenal online reputation. She expressed to us that one of the things that sets them apart from the other assisted living facilities in the area is the fact that they’ve been in the same location in Pueblo for more than two decades. That provides a level of stability and community for the residents that other facilities simply cannot.

That being said, life at Brookdale El Camino is certainly not boring. Not only does the team organize tons of events, including games and music (they even have their own choir), but they also organize trips to places like Las Vegas and various, local, natural areas.

Building Success By Enriching The Lives of Seniors

Speaking with Janella, we realized just how much she and her staff care about the people they serve. She says all the residents at Brookdale El Camino have amazing stories about their lives. Some of them have been to war, many of them have built families, and all of them have a unique perspective on the world. The Brookdale El Camino team strives to make residents’ lives the best they can be for the time they have left.

As for marketing, Brookdale El Camino utilizes an in-house marketing team, as well as participates in a wide variety of community events and builds relationships all over Pueblo. Beyond their marketing efforts, how did this long-standing assisted living facility build up such a phenomenal online reputation? That became incredibly clear to us when we asked Janella what advice she had for other businesses, assisted livings and otherwise, on improving their online reputation. She said, “Provide great customer service, give it your all, enjoy what you do, and get more reviews.” It is obvious that the team at Brookdale El Camino truly cares for their residents, and that has shone through in the online reviews they’ve received.

Congratulations to the team at Brookdale El Camino on being a 2018 Top Rated Local award winner!

Colorado’s Top Rated Local® Award Winner: Eaton Senior Communities

Top Rated Local® is pleased to announce that Eaton Senior Communities is a 2018 award winner in Colorado!

If you’re looking for a vibrant, affordable senior living community for you or a loved one in Lakewood, look no further than Eaton Senior Communities.

Eaton Senior Communities has earned dozens of online reviews with an average rating of 4.64 stars, a stellar Rating Score™ of 94.41 and a 2018 Top Rated Local award!

Here’s just one of the many five-star reviews they’ve received from their happy clients:

“Eaton Senior Communities is an amazing place to live. My mother moved into her own apartment at the age of 89! She made friends right away and has found a strong, supportive community that has given her much happiness. Having an in-house church and pastor has been so very important to her, as well as the many events that Eaton provides. Just this month, she has studied the book of Isaiah, learned about the lives of owls while viewing them up close, had a first-person history lesson about the Dust Bowl and enjoyed the talents of three classical musicians. She loves her newly remodeled apartment, the staff, her friends and her independence. Eaton is a great place, and our family is so grateful that my mother gets to live there.” – Janet P

Not Your Average Senior Living Community

The residents at Eaton Senior Communities enjoy a service-rich environment that’s also affordable — this alone makes Eaton Senior Communities a one-of-a-kind senior living community.

Another thing that sets Eaton Senior Communities apart is their holistic approach to care. They look at the entire picture of overall wellness rather than just the individual pieces.

We asked Kate West, the Director of Community Development at Eaton Senior Communities, why they do what they do. Here’s what she had to say:

“Our mission is to provide affordable housing in a service-rich environment that enables all to live to their fullest potential.”

Building Success Through Community Involvement

Kate credits Eaton Senior Communities’ strong online reputation to the fact that they encourage their clients to leave online reviews by reaching out and asking for them.

In addition to the growth they’ve seen by having a strong online reputation, Eaton Senior Communities gets their name out there by being active on social media, working with nonprofits and engaging in community partnerships. For example, they work with local buses to bring services to their residents and to spread the word about what they do and how their model works.

We asked Kate what advice she has for other business owners looking to grow their business and build their online reputation. Here are simple yet powerful words of wisdom:

“Engage, engage, engage.”

Congratulations to the team at Eaton Senior Communities for being a 2018 Top Rated Local award winner, and thank you so much, Kate, for taking the time to speak with us!

If you’re looking for a caring, compassionate senior living community for yourself or a loved one, we highly recommend Eaton Senior Communities. Visit their website today!

Arizona’s Top Rated Local® Assisted Living Centers Award Winner: Silver Creek Assisted Living

Top Rated Local® is pleased to announce that, thanks to their irreproachable 96.00 Rating Score™, Silver Creek Assisted Living is a 2018 award winner in Arizona.

For families and seniors looking for a beautiful assisted living community with a focus on maintaining independence, no other assisted living in Bullhead City can compare to Silver Creek Assisted Living.

Silver Creek Assisted Living has earned dozens of positive reviews across multiple review sites, an award-winning Rating Score and a 2018 Top Rated Local award. Here is just one of the many five-star reviews that helped to get them there:

“My mom has been living at Silver Creek for about six months. Words can’t express the gratitude we have towards the owners of the facility and their staff. We visit mom often, and there is always some kind of activity going on. We are so happy with the care they give mom. If you have a loved one that needs care, please, take the time to check Silver Creek out. You will not be disappointed.” – Lucille M

Lucille’s review is indicative of the care and home-like environment that Silver Creek Assisted Living provides for its residents and their families; it is truly unlike any other assisted living center.

Not Your Average Assisted Living Center

Silver Creek Assisted Living is privately owned, allowing them to make on-the-spot decisions for the sake of their residents rather than jumping through corporate hoops. And unlike many other assisted living communities, Silver Creek has very little employee turnover, which means that their employees are able to get to know the residents better and do what’s necessary to meet their individual needs.

There are so many social programs for residents to get involved in at Silver Creek, from Bingo and Poker to group spelling bees and crossword puzzles. They also offer plenty of opportunities for residents to get out and enjoy the community. They go shopping twice a week, and there’s a restaurant club that goes out once a month.

The residents at Silver Creek want what we all want — good food and entertainment — and luckily, Silver Creek has the resources necessary to meet those needs. In fact, Silver Creek used to be a restaurant before it was converted into an assisted living community, and their high standards for the food they serve has not changed!

When asked why they do what they do at Silver Creek, Director, Renee Fleminks, had this to say:

“I just want to make sure that I am here for these people to make life enjoyable for them. So many of our residents don’t want to go into assisted living, and now they understand why they are there. We are family to them, and I am here to manage what assistance they need because of my passion for helping others.”

Building Success With the Best Staff and Word-of-Mouth Referrals

When asked what their strategy is for growing their business, Renee says that they do some advertising but not much. She credits her staff and the care that everyone, from the nurses to the kitchen staff, provides for their strong online reputation.

In addition to online reviews, Silver Creek has been around for more 20 years — they were the first assisted living outside of Phoenix — and word-of-mouth referrals from local doctors’ offices, as well as from residents and their families, are huge for them.

Their website is another vastly important piece of their growth strategy, and they work with a company that manages their website and Facebook page.

When asked what advice she would like to give other companies that are struggling to build their online reputation and grow their business, Renee says that building a strong staff has been key to Silver Creek’s success because it ensures that their residents are in contact with people they know and trust. She also wanted to impress the importance of knowing the value of your services and being a reliable company that is interested in other businesses.

Congratulations to the team at Silver Creek Assisted Living for being a 2018 Top Rated Local award winner, and thank you so much, Renee, for sharing your words of wisdom with our team!

If you or your loved one is looking for an assisted living community in Bullhead City, we highly recommend that you check out Silver Creek Assisted Living. Visit their website today.

Colorado’s Top Rated Local® Assisted Living Centers Award Winner: Holly Creek Retirement Community

Top Rated Local® is pleased to announce that, due to their incredible Rating Score™ of 90.76, Holly Creek Retirement Community is an award-winning retirement living community in Colorado.

With a commitment to people, not profits, Holly Creek Retirement Community is a great place to retire for anyone looking for the right retirement community in Centennial. Holly Creek offers independent retirement living and multiple levels of care, from assisted living to skilled nursing and dementia care, giving them the ability to care for residents with varying health needs.

Holly Creek’s commitment to people has helped them earn an award-winning 90.76 Rating Score, as well as many different positive reviews from multiple verified sites. Here’s just one of those wonderful reviews:

“My wife, Carol Hodges, and I have been residents at Holly Creek Retirement Community for over three years. When looking for a retirement community, we did extensive research on communities in the South Metro Area of Denver. We even had a three-piece checklist of requirements. We wanted a community that was friendly, that had multiple dining venues with good food, a calendar of activities that would provide opportunities for all of our interests, was attractive, both inside and out, and was committed to successful aging. We have found all of this and more at Holly Creek.” – Hugh P

Of the many retirement communities in Centennial offering a full continuum of care, how has Holly Creek Retirement managed to earn so many glowing reviews and such a wonderful reputation? We sat down with Community Relations Consultant, Chuck Montera, to find out.

What is your secret to such a strong online reputation?

The key to our success in developing a strong online reputation has been media relations. We do a lot of community outreach, including to Public Radio, local TV stations and the Denver Post, including writing one to two stories on YourHub.com every month. We work with G5, who does digital advertising, and we have a strong presence on Twitter and Facebook.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

Our community isn’t restrictive; it’s a free community that encourages free spirits of all ages to be themselves. We’ve managed to create the kind of environment that few other retirement communities have managed, the kind of environment were new residents enjoy the same kind of excitement that freshmen experience the first time they go off to college.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

With the firm belief that you are never too old to do anything you want to do, we see potential in each and every one of our residents. Our goal is to help our residents live their lives to the fullest, and we offer a wide variety of programs to entertain our residents, encourage partnerships and friendships, and keep them active and engaged. For example, we have a knitting group that knits nests for recovering birds. We partner with local schools, and we make wooden toy cars that we give to children all over the world. We also have a pen pal program, which allows our residents to work with young kids. We even have a meditation room.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We are active in most traditional forms of advertising, including digital, print, direct mail, radio (we have our own radio station) and television. To make our ads and marketing strategies as impactful as possible, we always try to use images that convey feelings and emotions.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

In order to build a strong online reputation, you need to be active on a platform that can help you develop that reputation, like Twitter, Facebook or Instagram. It’s not enough just to have a Facebook or Instagram account; though, you also have to post interesting, engaging content on a regular basis.

You should also try to share the most impactful stories coming out of your community, including stories you’ve found from interviewing and having conversations with your residents.

From all of us at Top Rated Local, we’d like to thank Chuck for taking the time to sit down with us and share his wisdom, as well as to congratulate the entire team at Holly Creek Retirement Community for being a 2018 Top Rated Local award winner.

Would you like to learn more about Holly Creek Retirement Community? If so, visit their website today.

Colorado’s Top Rated Local® Assisted Living Center Award Winner: Landmark Memory Care

At Top Rated Local®, we’re proud to announce that Landmark Memory Care is 2018’s award-winning assisted living center in Colorado.

Consumers who are looking for an assisted living center that truly cares should look no further than Landmark Memory Care.

Every aspect of the Landmark experience has been designed for the safety, comfort, encouragement and socialization of the residents, and they have a reputation for providing exceptional care that can’t be beat.

Landmark Memory Care has earned many positive reviews across three different verified review platforms, helping them earn an award-winning 92.4 Rating Score™. Here is just one of those glowing reviews:

“My mother-in-law has been there for 8 months. She receives personalized attention and loving care from the staff. It is a small family owned & operated memory care facility. We’re very fortunate to have it in our community. I’m a Nurse Practitioner who has been taking care of patients for over 20 years. Trust me. I know. You’re fortunate if your loved one is lucky enough to wind up here. They do a great job. Thanks Landmark for all of your loving care.” – Molly K

So how does Landmark Memory Care do it? We talked with Owner Deborah Hanson to find out.

What is your secret to such a strong online reputation?

We’ve worked with Java Marketing, and they’ve instructed me on the importance of getting online reviews. I always make it a point to approach visiting families and people who have come to tour our facility to ask them to leave us a positive review.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We are a family-owned and -operated assisted living center with a heart for people suffering from dementia and Alzheimer’s, as well as their families. We’ve worked hard to create an environment that’s home to both our residents and their families.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

As someone with a family history of Alzheimer’s and dementia, I wanted to create the kind of community that I would want to live in if necessary, a place where residents can enjoy the privacy of their own bedroom and bathroom.

Outside of building a strong online reputation, what else do you do to market and grow your business?

At the end of the day, it’s our wonderful care that makes the biggest difference for the growth of our business. Because of the great care we provide, we can count on recommendations from physicians and other community resources to help us continue growing.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

The biggest key is consistency. As a family company, we don’t have a marketer. We post frequently on social media to let people know who we are, and we’re able to ask our clients and their families to give us a good ranking based on the excellent care we provide and the unique, home-like environment we’ve created.

From all of us at Top Rated Local, we’d like to congratulate Deborah Hanson and the team at Landmark Memory Care for their amazing contributions to their community and on becoming a Top Rated Local Award Winner!