Category: Maine

Maine’s Top Rated Local® Orthodontists Award Winner: Granite Coast Orthodontics

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Granite Coast Orthodontics is an award winner for orthodontists in 2019.

If you are looking for an orthodontic clinic that will help you or your child get an amazing smile that will last a lifetime, look no further than this award-winning company!

Granite Coast Orthodontics has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.94 stars, earning them an impressive Rating Score™ of 95.38 and a 2019 Top Rated Local award for ranking as one of the top five orthodontists in Maine!

Here’s just one of their many five-star reviews:

“We love Dr. Doug and the entire Granite Coast Orthodontics team. They have such a welcoming, friendly environment. On our first visit, they had my daughter’s name on the board, which made her feel at home. They helped explain options to us in ways we could understand; they always made her feel comfortable, and they were all so friendly. Dr. Doug makes each patient feel truly cared for, and the treatment worked so well! They’ve been flexible around my crazy schedule and are quick to fit you in if you need anything. They provide incredible experience and value, and I highly recommend them!” – S.K.

It is because of excellent reviews like this that Granite Coast Orthodontics is now able to call themselves a Top Rated Local award winner!

Not Your Average Orthodontic Clinic

We were excited to learn all about Granite Coast Orthodontics and how they have gotten where they are today, so we sat down with the owner, Dr. Doug.

The first thing we wanted to know was what it is that makes Granite Coast Orthodontics stand apart from its competitors. Dr. Doug told us:

“We provide a unique experience that fits into both the patient’s need and lifestyle. I don’t want people to just enjoy the result, but to enjoy the process as well. We try to connect with people on an individual basis and focus on customer service.”

Dr. Doug went on to tell us about their business mission, which he told us was:

“Experience your smile transformation in trusted hands.”

Building Success, Online And Off

Granite Coast Orthodontics has earned a fantastic reputation, so we asked Dr. Doug how they have managed to grow their business and get such great reviews. He said that they focus on taking good care of people and that the feedback happens naturally.

In addition to building the kind of online reputation that any small business would envy, Granite Coast Orthodontics has spread the word about who they are and what they do by supporting local kids with their achievements. Dr. Doug is also the president of the local Dental Society!

There are many businesses out there that are looking to build as impressive a reputation as Granite Coast Orthodontics has managed to. We asked if Dr. Doug could share any expert advice with these companies. Here’s what he had to say:

“Have a passion for what you do, and find what it is that makes you tick. Surround yourself with wonderful people who want to be on board with that; then the sky is the limit.”

Congratulations to Granite Coast Orthodontics for being a 2019 Top Rated Local award winner, and special thanks to Dr. Doug for taking the time to speak with us!

Maine’s Top Rated Local® Roofing Contractors Award Winner: Roof Surgeons

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Roof Surgeons is a 2019 award winner for roofing contractors in Maine!

When you need honest, professional and affordable roofing services in Portland, Scarborough or Gorham, you need Roof Surgeons.

Roof Surgeons has received dozens of reviews with an average rating of 4.86 stars, earning them a wonderful Rating Score™ of 94.59 and a 2019 Top Rated Local award for ranking among the top five roofing contractors in all of Maine!

Here’s just one of their many five-star reviews:

“Casey and his team are awesome. They did my whole roof in a day and rebuilt the entire thing. Casey is knowledgeable and professional and makes sure you are well taken care of. I needed insulation as well, and he went out, got a bid for me and got me the best price. He was informative, friendly and does excellent work. [I am] super satisfied.” – Addison C.

Not Your Average Roofing Company

We wanted to learn all about Roof Surgeons and its impressive online reputation, so we took a few minutes to talk with the owner, Casey Richardson.

The first question we had for Casey was what is it that sets Roof Surgeons apart from their competition in Maine. Here’s Casey’s response:

“When you hire us, you are getting the owner to show up on the job. My guys are not subcontractors; they are my guys showing up with me. You can call me and talk to me directly. That is huge, and a lot of companies do not do that. It is the hometown feel; I am involved in the day-to-day and not just behind the scenes.”

We also wanted to know what their mission is at Roof Surgeons. Here’s what Casey had to say:

“We do it right the first time.”

Building Success Through Word of Mouth

Casey attributes Roof Surgeons’ strong online reputation — which includes an A+ rating with the Better Business Bureau — to their quality product, the fact they are pleasant to deal with and their high level of service.

Outside of building a powerful online reputation, Roof Surgeons has gotten their name out there 100-percent through word of mouth, which says something about the kind of service they offer.

There are so many business owners out there looking to build the kind of online reputation Roof Surgeons has. Here’s Casey’s expert advice for them:

“Start small, and don’t try to build too quickly. Never turn down business; I am where I am now because of that. Make sure to answer your phones; it will do so much for your business.”

Congratulations to the team at Roof Surgeons for being a 2019 Top Rated Local award winner, and thank you so much, Casey, for taking the time to speak with us!

We highly recommend Roof Surgeons. Visit their website or give them a call today! For the month of October, they are offering $500 off anything more than 20 square feet. Don’t forget to mention this special when you call!

Maine’s Top Rated Local® Martial Arts Award Winner: Centerpoint Martial Arts

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Centerpoint Martial Arts is a 2019 award winner for martial arts centers in Maine!

If you’re looking for a martial arts center that will help to inspire your resilience and inner strength, look no further than Centerpoint Martial Arts in Falmouth.

Centerpoint Martial Arts has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a wonderful Rating Score™ of 97.00 and a 2019 Top Rated Local award for ranking among the top five martial arts centers in all of Maine!

Here’s just one of their many five-star reviews:

“We highly recommend Centerpoint Martial Arts for children looking for structured activities that challenge both physical and personal development life skills, such as manners, respect, please and thank you and so many more examples. The Centerpoint team adapts to the individual and class needs, providing a highly positive learning environment. Andy and Hester are such wonderful people who are so passionate about their business and great to work with.” – Justin Z.

Not Your Average Martial Arts Center

We wanted to learn all about Centerpoint Martial Arts and its impressive online reputation, so we took a few minutes to talk with the owner, Andy Mishkin.

The first question we had for Andy was what is it that sets Centerpoint Martial Arts apart from their competition in Maine. Here’s Andy’s response:

“Our focus is on serving our community and on contributing to make it a better place. We are supporting our families in their growth, and we want to have fun and make sure that people who come into our studio also have fun.”

We also wanted to know what their mission is at Centerpoint Martial Arts. Here’s what Andy had to say:

“My wife and I have an extensive background in martial arts and developing programs to help people. We wanted to do something that is really family-oriented. We knew from our own experience how transformational martial arts can be for young people.”

Building Success Through Quality Service

Andy attributes Centerpoint Martial Arts’ strong online reputation to the fact that their focus is on the quality of the service they provide. He added:

“We take our role in the community seriously and believe strongly in our purpose, which is to help people live extraordinary lives.”

Outside of building a powerful online reputation, Centerpoint Martial Arts has gotten their name out there by being involved in their community and listening to their customers:

“We are currently serving on the board for the local chamber of commerce and trying to stay attuned to the business community. We do a lot of community-based marketing; we sponsor local sports teams and do fundraising for some local schools. One thing we do for marketing is just listening. We want feedback and want to hear about ways to improve.”

There are so many business owners out there looking to build the kind of online reputation Centerpoint Martial Arts has. Here’s Andy’s expert advice for them:

“My mentor, Brannon Beliso, said, ‘You have to start with your why.’ That ‘why’ should be a positive, strong message for people. You need to really work on your business fundamentals, which can be tough at first. Keep your ears open. Listen to what kids and parents are saying, and respond to that.”

Congratulations to the team at Centerpoint Martial Arts for being a 2019 Top Rated Local award winner, and thank you so much, Andy, for taking the time to speak with us!

We highly recommend Centerpoint Martial Arts in Falmouth. Visit their website today!

Maine’s Top Rated Local® Dentists Award Winner: Evergreen Dental Associates

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Evergreen Dental Associates is a two-time 2019 award winner in Maine!

From comprehensive dental exams to teeth whitening and implants, Evergreen Dental Associates in Augusta has what it takes to help you achieve the healthy, beautiful smile you’ve always wanted.

Evergreen Dental Associates has received almost 1,300 reviews on five verified sites with an average rating of 4.88 stars, earning them a tremendous Rating Score™ of 98.75 and two 2019 Top Rated Local awards for being ranked among the top 15 businesses and the top five dentists in all of Maine!

Here’s just one of their many five-star reviews:

“Evergreen Dental is the best dental office my family has been to. The office is very well organized, and the staff is very well educated but also positive and down to earth. You are treated politely from the moment you walk into the door until you leave. The service is prompt and efficient, but they make you feel at home, and their dental care is on point.” – Julien S.

Not Your Average Dental Clinic

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Stephanie Michaud, Practice Administrator at Evergreen Dental Associates.

The first thing we wanted to know was what makes Evergreen Dental Associates a one-of-a-kind dental clinic in Maine. Here’s what Stephanie had to say:

“We are very patient-based. We look at ourselves as the patient in the chair and how we would want to be treated. We have patients that have been here a long time, so they are more like family members.”

We also asked Stephanie what their mission is at Evergreen Dental Associates and how they work to make the world a better place. Stephanie told us that their mission statement is, “Let your smile shine,” and that they give back to their community in many different ways:

“We do quite a few donations to charities throughout the year. We are a ‘Toys for Tots’ drop off location; we do our local food bank at Thanksgiving, and we do a number of private charities as well.”

Building Success by Following Up and Asking for Feedback

Stephanie attributes Evergreen Dental Associates’ strong online reputation to their commitment to sending follow-up emails, which include a survey where people can leave them feedback.

Outside of building a powerful online reputation, Evergreen Dental Associates has gotten their name out there through word of mouth and their referrals program, where their patients get a gift card when they refer someone to their practice.

Every business owner wants to build the kind of online reputation Evergreen Dental Associates has. When we asked Stephanie what advice she has for those business owners, she said:

“The biggest thing is to be upfront and honest. If you put something out there, make sure you live up to it.”

Congratulations to the team at Evergreen Dental Associates for being a 2019 Top Rated Local award winner, and thank you so much, Stephanie, for taking the time to speak with us!

We highly recommend Evergreen Dental Associates in Augusta. Visit their website today!

Maine’s Top Rated Local® Beauty Salons and Spas Award Winner: Salty Waves Salon

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Salty Waves Salon is an award winner for beauty salons and spas in 2019.

If you are looking for a beauty salon that will get you looking and feeling your best, look no further than this award-winning company!

Salty Waves Salon has received many overwhelmingly positive reviews across four different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 98.00 and two 2019 Top Rated Local awards for ranking as one of the top 50 businesses and one of the top three beauty salons and spas in Maine!

Here’s just one of their many five-star reviews:

“I’ve been to a number of salons in the area. When I found this one, I stuck with them! They are professional ladies, are great with color, and have reasonable prices! I’ve also brought in a friend with special needs a number of times, and they were great with her, too.” – J.S.

It is because of excellent reviews like this that Salty Waves Salon is now able to call themselves a Top Rated Local award winner!

Not Your Average Beauty Salon

We were excited to learn all about Salty Waves Salon and how they have gotten where they are today, so we sat down with a member of their team.

The first thing we wanted to know was what it is that makes Salty Waves Salon stand apart from its competitors. We learned about their friendly atmosphere and their dedication to making people feel welcome in their studio:

“We all work together at all of our locations. We come together and do our best to make the environment a friendly and welcoming one. From the second you walk in, you feel welcomed and comfortable. We have been around for three and a half years and pride ourselves on our ‘come as you are’ environment.”

We also heard about the high-quality products they use and the professional way they care for their clients:

“The products that we carry are sulfate-free. We keep the integrity of your hair, nails, and lashes to ensure you are happy with the results. We are professionals and want the best for you and your hair.”

Building Success And Giving Back

Salty Waves Salon has earned a fantastic reputation both online and off. They offer a referral program and run specials on products, which has helped word of mouth be their driving source of new business. They also know the importance of their online reviews and will simply ask people to leave them feedback.

In addition to building the kind of online reputation that any small business would envy, Salty Waves Salon has spread the word about who they are and what they do by giving back to the community. We were told the following:

“Once a month, our stylists volunteer at the church to give free haircuts. We take care of whoever comes in. We also give military discounts and help raise money when there is a natural disaster.”

There are many businesses out there that are looking to build as impressive a reputation as Salty Waves Salon has managed to. Here’s their advice for those companies:

“Do online marketing; build your brand; discover what you are known for, and have one person take care of all the posts to keep them consistent. Boost yourself with Facebook ads, blogs, and everything that will put you on top of Google.”

Congratulations to Salty Waves Salon for being a 2019 Top Rated Local award winner!

Maine’s Top Rated Local® Barber Shops Award Winner: Ethan Hunter Salon

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Ethan Hunter Salon is an award winner for barber shops in 2019.

If you are looking for a barber shop that will get you looking and feeling your best, look no further than this award-winning company!

Ethan Hunter Salon has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.80 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as the number one barber shop in Maine!

Here’s just one of their many five-star reviews:

“Not only does my hair look incredible (thank you, Jessica), but my entire experience at the salon was one I’ll never forget. Jessica and Ethan know how to make a client feel like you’ve known them forever. [I had a] great conversation with both of them, and got lots of cuddles from their dog, Gus, while getting my hair done. I would highly recommend them to anyone who lives in Portland or who is visiting and wants their hair to look fabulous. Thank you!!” – B.P.

It is because of excellent reviews like this that Ethan Hunter Salon is now able to call themselves a Top Rated Local award winner!

Not Your Average Barber Shop

We were excited to learn all about Ethan Hunter Salon and how they have gotten where they are today, so we sat down with the owner, Jessica Hunter.

The first thing we wanted to know was what it is that makes Ethan Hunter Salon stand apart from its competitors. Jessica said:

“We want to make people feel welcomed like they are coming into our home.”

Jessica also lovingly shared:

“We love what we do, and we love the people that come and see us!”

Building Success, Online And Off

Ethan Hunter Salon has earned a fantastic reputation, so we asked Jessica how they have managed to grow their business and get their name out. She said that they are always sure to post their work on Instagram and Facebook. We also asked what their secret has been to getting such great reviews online. Jessica said:

“We believe that taking care of the customer is the most important thing you can do. If you give an excellent product and you care for your clients, they are going to want to leave you great feedback.”

In addition to building the kind of online reputation that any small business would envy, Ethan Hunter Salon has spread the word about who they are and what they do by finding ways to give back. Jessica told us:

“We were very young when we started the business. We moved out to Minnesota and purchased a business from a local person there. I have never met anyone more determined than my husband, and it was his mentality that helped us make it. A special place in our heart is focused on children with medical issues; we have taken in children that needed an extra person in their life until they were in a better spot with their family, and we keep in touch with others in our community.”

There are many businesses out there that are looking to build as impressive a reputation as Ethan Hunter Salon has managed to. We asked if Jessica could share any expert advice with these companies. Here’s what she had to say:

“Keep it simple, and stay humble. Do not be afraid to be ‘rice and beans’ while you get your dreams started, because you won’t make a ton of money right away. When we started out, we worked a minimum of 60-hour weeks.”

Congratulations to Ethan Hunter Salon for being a 2019 Top Rated Local award winner, and special thanks to Jessica for taking the time to speak with us!

Maine’s Top Rated Local® Event Planners Award Winner: DAISIES & PEARLS

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that DAISIES & PEARLS is a two-time 2019 award winner in Maine!

Take the stress out of planning your next event by relying on the experts at DAISIES & PEARLS in Portland.

DAISIES & PEARLS has received almost 100 reviews on four verified sites with an impeccable average rating of 5.00 stars, earning them a phenomenal Rating Score™ of 98.00 and two 2019 Top Rated Local awards for being ranked among the top 50 businesses and the number one event planner in all of Maine!

Here’s just one of their many five-star reviews:

“Hiring Sarah was the best decision my husband and I made! Planning your wedding tends to be extremely stressful, but we rarely felt that planning pressure, thanks to her! Sarah went above and beyond executing our vision. We still have guests tell us how beautiful our wedding was, and we couldn’t agree more! Working with Sarah was an absolute pleasure! She is extremely detailed-oriented and thorough. She is creative, thoughtful and reliable. Most importantly, she is highly organized. We cannot thank her enough for making our wedding day the best day ever!” – Allie B.

Not Your Average Event Planning Company

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Sarah, the owner of DAISIES & PEARLS.

The first thing we wanted to know was what makes DAISIES & PEARLS a one-of-a-kind event planning company in Maine. Here’s what Sarah had to say:

“Regionally with the other professionals, I stand out because I have a strong design background. I learned in design school and translate those skills into the events.”

We also asked Sarah what their mission is at DAISIES & PEARLS and how they work to make the world a better place. Here’s her response:

“My mission in starting the company is to make sure the events we are planning are truly a reflection of the client. I want their event to be centered around them as if their guests are walking into their own home. I try to hone in on their personality and get to know their dislikes and likes. If they are a couple that likes to travel, I might try to mirror their favorite trip to France.”

Building Success by Asking for Honest Reviews

Sarah attributes DAISIES & PEARLS’ strong online reputation to the incredible individuals she works with, as well as to the fact that she values building relationships with her clients:

“Through the entire planning process, I try to cultivate those relationships. I reach out to my clients to write an honest review about us. Good or bad, it helps with the overall success with the company.”

Outside of building a powerful online reputation, DAISIES & PEARLS has gotten their name out there through networking and by building relationships with venues and vendors.

Every business owner wants to build the kind of online reputation DAISIES & PEARLS has. When we asked Sarah what advice she has for those business owners, she said:

“I think you need to give it 120 percent and really understand your ideal client. Determine the best means of reaching those individuals and understanding online marketing and social media. For event planners specifically, just get out there and start somewhere. I can’t stress enough the importance of nurturing your relationship with the client and building that trust.”

Congratulations to the team at DAISIES & PEARLS for being a 2019 Top Rated Local award winner, and thank you so much, Sarah, for taking the time to speak with us!

We highly recommend DAISIES & PEARLS in Portland. Visit their website today!

Maine’s Top Rated Local® Orthodontists Award Winner: Southern Maine Orthodontics

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Southern Maine Orthodontics has won two 2019 awards in Maine!

If you’re looking for an orthodontics clinic that can help you achieve a healthier, more beautiful smile, look no further than Southern Maine Orthodontics.

Southern Maine Orthodontics has received dozens of reviews on four verified sites with a perfect average rating of 5.00 stars, earning them a stellar Rating Score™ of 98.00 and two 2019 Top Rated Local awards for ranking among the top 50 businesses and as the number one orthodontist in all of Maine!

Here’s just one of the many five-star reviews that got them there:

“Dr. Murphy and staff are very friendly and knowledgeable! After being presented with all of the options, I chose Invisalign to correct the crowding of my teeth and am very pleased with the results! I was able to complete the program in half the predicted time, thanks to the guidance of Dr. Murphy and staff. They encouraged me along the way, and their expertise helped me make decisions about my care that I’m very happy with. I travel over 40 minutes to see them and look forward to it every time!! I have always loved to smile, and now, I have more confidence when I do! Thank you!!” – Heather T.

Not Your Average Orthodontics Clinic

Dr. Murphy, the owner of Southern Maine Orthodontics, took a few minutes out of her day to tell us a little more about this one-of-a-kind orthodontics clinic and the impressive online reputation they’ve managed to build.

To start our conversation, we asked Dr. Murphy what it is that sets Southern Maine Orthodontics apart from their competition in Maine. Here’s what she had to say:

“We really take time to get to know our patients and their needs and desires. We don’t try to oversell or overpromise what we can deliver on. We just try and do good orthodontics and do the best we can for each patient. The team here is just awesome, and they really create an environment that is friendly.”

We also wanted to know why they do what they do at Southern Maine Orthodontics and how they give back and make the world a better place. Here’s Dr. Murphy’s response:

“Our mission is to have each patient leave with a smile that they are proud of. …Smiles are contagious, and we try to leave people with a good impression.”

Building Success With an Awesome Staff

When we asked Dr. Murphy about Southern Maine Orthodontics’ secret to such a strong online reputation, she said:

“A lot of it is just organic. We let the patients know that they can help us out by giving us a review online. One of the reasons why they are willing to leave feedback is because the staff is awesome.”

Outside of building the kind of online reputation any business owner would envy, Southern Maine Orthodontics has spread the word about who they are and what they do through community involvement:

“We are really active in the community and sponsor a lot of local teams. I’m involved in a lot of study clubs and try to give my time to people and peers. We have a rewards program for dental hygiene. We try to keep it fun and be active in the community.”

There are so many business owners out there looking to build the kind of online reputation Southern Maine Orthodontics has. Here’s the expert advice Dr. Murphy has for them:

“Don’t be afraid to ask for a review. If your patients are happy they will review you.”

Congratulations to the team at Southern Maine Orthodontics for being a 2019 Top Rated Local award winner, and thank you so much, Dr. Murphy, for taking the time to speak with us!

We highly recommend Southern Maine Orthodontics in Scarborough. Visit their website today!

Maine’s Top Rated Local® Physical Therapists Award Winner: Select Physical Therapy of Auburn

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Select Physical Therapy of Auburn is a 2019 award winner for physical therapists in Maine!

When it comes to physical therapy, there’s no better option than Select Physical Therapy of Auburn.

Select Physical Therapy of Auburn has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a fantastic Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking among the top five physical therapists in all of Maine!

Here’s just one of the many five-star reviews that got them there:

“I had a very successful outcome at Select Physical Therapy. Sean was very knowledgeable about what types of therapy would work best for my condition. I recommend them very highly.” – Christine D.

Not Your Average Physical Therapy Clinic

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Sean Shields, Market Manager at Select Physical Therapy of Auburn.

To kick off our conversation, we asked Sean about what makes Select Physical Therapy of Auburn unique compared to the many other physical therapists in Maine. Sean told us:

“We provide one of the best value-based services that they can get. Between the active attention they get with their therapist and the cost of that compared to other treatments and facilities, we provide a valuable service for them. We make sure every person gets that experience, and it’s how we train our employees.”

Sean added:

“We try to diversify ourselves in what we do and have multiple subspecialty services under the same level of quality care.”

We also asked Sean about the Select Physical Therapy of Auburn mission and how they work to make the world a better place. Sean shared their cultural behaviors with us, which are to celebrate success, be patient-centered, create change and build trust. He went on to tell us about their core values:

“We deliver superior quality in all that we do. We treat others as they would like to be treated. We are results-oriented and achieve our objectives. We are team players. We are resourceful in overcoming obstacles.”

Sean told us that they also give back to their community:

“Our next event is coordinating a big push for fundraising for the Dempsey Challenge for Cancer.”

Building Success Through Referrals

Sean credits Select Physical Therapy of Auburn’s strong online reputation to the fact that they teach patients what they do and let them know that their opinion matters. He added:

“If they appreciate what we do and if they give feedback, it really helps us.”

Outside of building a powerful online reputation, Select Physical Therapy of Auburn has grown by relying on their referral sources.

There are many business owners looking to grow their business and build their online reputation. Here’s Sean’s expert advice for them:

“Don’t lose sight of the goal of the customer experience. Take the time to go the extra mile. Those are the things that raise the floor for what you’re doing and that will cause you to raise your ceiling as well.”

Congratulations to Select Physical Therapy of Auburn for being a 2019 Top Rated Local award winner, and thank you so much, Sean, for taking the time to speak with us!

We highly recommend Select Physical Therapy of Auburn. Visit their website today!

Maine’s Top Rated Local® Veterinarians Award Winner: Brackett Street Veterinary Clinic

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Brackett Street Veterinary Clinic is a two-time 2019 award winner in Maine!

If you’re looking for a veterinary clinic in Portland that will care for your pet as their own, look no further than Brackett Street Veterinary Clinic.

Brackett Street Veterinary Clinic has received more than 1,000 reviews on five verified sites with an average rating of 4.92 stars, earning them a marvelous Rating Score™ of 99.19 and two 2019 Top Rated Local awards for being ranked among the top 10 businesses and the number one veterinarian in all of Maine!

Here’s just one of their many five-star reviews:

“Dr. Ferral was lovely — even when my animal is sick and needed to be referred to a specialist, the vet, tech and reception staff were very kind, were good with my cat and spoke in easily understandable terms about what was needed.” – Lorraine K.

Not Your Average Veterinary Clinic

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Sue Marshall, Hospital Manager at Brackett Street Veterinary Clinic.

The first thing we wanted to know was what makes Brackett Street Veterinary Clinic a one-of-a-kind veterinary clinic in Maine. Here’s what Sue had to say:

“One of the things our staff is known for is compassion, from the front desk to the technique to the doctor, and also, the ability of the staff to educate the client to make the best decision for both of them. We know you love your pets; we want you to be able to love them longer.”

Sue went on to add:

“We utilize new, advanced equipment, including ultrasound, dental x-ray and cold laser. We offer integrated services, including acupuncture. And because we are always focused on the pet’s well-being, some of our staff is working on fear-free certification. If that weren’t enough, we also offer two locations — our main hospital at 192 Brackett Street and a second one at 119 Bishop Street, Portland. Our newer Bishop Street facility offers the same great staff and doctors, but has a great ‘off-the-highway’ location — with DRIVE UP parking.”

We also asked Sue what their mission is at Brackett Street Veterinary Clinic and how they work to make the world a better place. Here’s her response:

“Our mission is to educate our clients to a point where they can help prevent disease and geriatric disorders for as long as possible, so they get to enjoy their time with their four-legged friend for longer and in better condition. We utilize a rescue discount, so we can work with the smaller rescues so that they can provide healthcare for the animals in their care.”

Building Success by Following Up

Sue attributes Brackett Street Veterinary Clinic’s strong online reputation to their commitment to sending out follow-up emails to each of their clients.

Outside of building a powerful online reputation, Brackett Street Veterinary Clinic has gotten their name out there through community involvement:

“We participate in a couple of annual events, including Pet Rock in the Park. We pay to be part of the event, and the money brought in goes to pet cancer research. We also sponsor other local events, including Paws to Honor and Run for the Brave.”

Every business owner wants to build the kind of online reputation Brackett Street Veterinary Clinic has. When we asked Sue what advice she has for those business owners, she said:

“Keep your word. Work hard; earn and keep clients’ trust, and always put the patients first.”

Congratulations to the team at Brackett Street Veterinary Clinic for being a 2019 Top Rated Local award winner, and thank you so much, Sue, for taking the time to speak with us!

We highly recommend Brackett Street Veterinary Clinic in Portland. Visit their website today!