Category: Restoration Company

Washington DC’s Top Rated Local® Restoration Companies Award Winner: Paul Davis Restoration of Suburban Maryland & Washington DC

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Paul Davis Restoration is the number one restoration company in all of Washington DC for 2019!

From water damage restoration to mold remediation, Paul Davis Restoration of Suburban Maryland & Washington DC is your premier source for all of your restoration needs.

Paul Davis Restoration of Suburban Maryland & Washington DC has received dozens of reviews on three verified sites with an average rating of 4.71 stars, earning them a spectacular Rating Score™ of 93.07 and a 2019 Top Rated Local award for being ranked the number one restoration company in all of Washington DC!

Here’s just one of their many five-star reviews:

“Everyone at Paul Davis was amazing and so easy to work with! Our insurance sent them out for damage clean up after pipes burst, and we were so impressed with the team that we didn’t think twice about using them for the rebuild/remodel work! Every team member showed up on time, completed the work as expected and made the whole process a breeze! I cannot say enough good things about this company! Thank you, Paul Davis, for getting our home back in order and even better than before!” – Christine F.

Not Your Average Restoration Company

We wanted to know what makes Washington DC’s number one restoration company so special, so we took a few minutes to talk with Vice President of Business Development, Tom Plant.

The first question we had for Tom was what makes Paul Davis Restoration unique compared to their competition in Washington DC. Here’s what he had to say:

“Paul Davis has been around since 1966. Our primary business, literally since 1966, has been to provide emergency services and restoration to people who have suffered water damage, fire damage or storm damage. It’s not as though we came from another industry because we thought this was an interesting business to be in; we’ve always been in this business. We think we understand what the customer really needs, and we think we’re pretty darn good at providing that service.”

Tom went on to say:

“We’ve gotten where we are thanks to a lot of training and putting in the effort to find the right people to work for this company. It definitely takes a special person to get up in the middle of the night and go a long way to help somebody, and not everyone on the street is excited about doing that for a living. We’re very careful about who we hire, and we want to make sure those people are really focused on taking care of our customers.”

We also asked Tom about Paul Davis Restoration’s mission and how they work to make the world a better place. Tom told us:

“This year, we’ve made a concerted effort to actually get more involved in the community. We have some core values that we focus on and talk about on a daily basis. It’s all based on the Golden Rule — treat others like you’d expect to be treated yourself. If we do that on a daily basis with each and every customer, people will really respect that and appreciate that. I’ve always said to our people, ‘Treat each customer as if they’re the only customer.’”

Building Success With the Right Team

When we asked Tom what their secret is to such a strong online reputation at Paul Davis Restoration, he attributed it to the really good people they have on their team who serve their customers the right way. Many of their customers are pretty traumatized, and the team at Paul Davis goes out of their way to provide the best possible service for them. Tom added:

“If we make them happy and they feel good about it, then we do ask them very kindly to give us a good rating…”

Apart from building the kind of online reputation any business would envy, Paul Davis Restoration has spread the word about their service through advertising in Frederick Lifestyle, by visiting potential customers face to face, by posting about interesting topics on Facebook and LinkedIn, and by educating their customers through lunch and learns and seminars. They are also very involved in their community, where they participate in community events, four different Chambers of Commerce, the Rotary Club and nonprofit events to help out the less fortunate.

Every business owner wants to grow their business and build their online reputation the way Paul Davis Restoration has. After we asked what advice he has for them, Tom emphasized the importance of taking care of your customers, being proactive about asking for reviews and building a solid online image.

Congratulations to the team at Paul Davis Restoration for being a 2019 Top Rated Local award winner, and thank you so much, Tom, for taking the time to speak with us!

We highly recommend Paul Davis Restoration of Suburban Maryland & Washington DC. Visit their website today!

Maine’s Top Rated Local® Restoration Companies Award Winner: Advance 1 Cleaning Services

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Advance 1 Cleaning Services is a 2019 award winner for restoration companies in Maine!

When you’ve got mold or water, fire or smoke damage, you need Advance 1 Cleaning Services on your side.

Advance 1 Cleaning Services has received dozens of reviews with an average rating of 4.76 stars, earning them a stupendous Rating Score™ of 91.64 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Maine!

Here’s just one of their many five-star reviews:

“As the owner of Perkins Leasing and Management and also as a real estate investor, I have used the services of Advance 1 Cleaning for everything from routine cleaning work (they have cleaned my investment property for me for approximately 15 years) to damage mitigation and clean up after a loss. Their staff is dedicated to providing high-quality services and are always attentive to any need or issue that arises. I value the relationship we have and would not hesitate to recommend using their services.” – Greg P.

Not Your Average Restoration Company

We wanted to learn all about Advance 1 Cleaning Services and its impressive online reputation, so we took a few minutes to talk with Tiffany Moody, who does sales and estimations.

The first question we had for Tiffany was what is it that sets Advance 1 Cleaning Services apart from their competition in Maine. Here’s Tiffany’s response:

“We are family-owned and -operated. The owner has been running the business for 35 years, and our techs take pride in their work.”

We also wanted to know what their mission is at Advance 1 Cleaning Services and how they work to make the world a better place. Tiffany told us that their goal is to always do a good job and be honest, to make sure that their customers feel relaxed and free of stress.

Building Success by Responding to Reviews

Tiffany attributes Advance 1 Cleaning Services’ strong online reputation to their commitment to responding to their reviews, good or bad:

“A lot of times, people leave great reviews. We follow up with happy customers and reach out to fix bad reviews.”

Outside of building a powerful online reputation, Advance 1 Cleaning Services has gotten their name out there through online advertising, television commercials, radio ads and by being an active part of their community.

There are so many business owners out there looking to build the kind of online reputation Advance 1 Cleaning Services has. When we asked what advice she has for them, Tiffany emphasized the importance of staying active on Facebook and posting consistently.

Tiffany ended our conversation with this sentiment:

“Thank you to all of our wonderful employees for making this work.”

Congratulations to the team at Advance 1 Cleaning Services for being a 2019 Top Rated Local award winner, and thank you so much, Tiffany, for taking the time to speak with us!

We highly recommend Advance 1 Cleaning Services in Waterville. Visit their website today!

Oklahoma’s Top Rated Local® Restoration Companies Award Winner: S.H. Vaughn Construction Company

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that S.H. Vaughn Construction Company is a 2019 award winner for restoration companies in Oklahoma!

For all of your remodeling and restoration needs in Moore, you won’t find a better company to work with than S.H. Vaughn Construction Company.

S.H. Vaughn Construction Company has received dozens of reviews on multiple verified sites with a perfect average rating of 5.00 stars, earning them a tremendous Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Oklahoma!

Here’s just one of their many five-star reviews:

“Shane Vaughn and his crew did an excellent job on our recent home remodel. We went from carpet to wood-look tile. He was with us every step of the way, making sure he kept us informed and happy. He also made sure any person on our property was reliable, and addressed any and all issues or concerns we might have had in a timely manner. I might not have been the easiest homeowner to work for, but Shane Vaughn went over and beyond to be the most professional and easy-going contractor I’ve had, making the experience so much easier and pleasant. Thank you, S.H.VAUGHN Construction! We will be consulting you for our home’s future needs.” – Lori C.

A One-of-a-Kind Restoration Company’s Secret to a Strong Online Reputation

S.H. Vaughn Construction Company has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with the owner, Shane Vaughn, who runs the business with his wife, Elizabeth.

The first thing we wanted to know was what makes S.H. Vaughn Construction Company unique compared to the many other restoration companies in Oklahoma. Shane told us:

“All we do is call people back. One of the biggest compliments in our industry is showing up on time and doing what we said we are going to do. A lot of the contractors don’t call back or finish jobs. Just be honest, and you will get the work.”

Shane went on to tell us that he’s been in the industry for 17 years now and has been in business for himself for almost seven years.

When we asked what the secret is to such a solid online reputation at S.H. Vaughn Construction Company, Shane pointed to their organic reviews.

Making the World a Better Place by Giving Back

We also wanted to know what their mission is at S.H. Vaughn Construction Company and how they work to make the world a better place. Shane told us that they contribute throughout their community by donating to local charities, like American Veterans of War and St. Judes, and by doing pro bono work for people who are less fortunate.

Outside of building a powerful online reputation, S.H. Vaughn Construction Company has grown through Facebook campaigns and word of mouth.

It’s clear that Shane knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“Call people back; come back from lunch.”

Congratulations to the team at S.H. Vaughn Construction Company for being a 2019 Top Rated Local award winner!

We highly recommend S.H. Vaughn Construction Company in Moore. Visit their website today!

Tennessee’s Top Rated Local® Restoration Companies Award Winner: PuroClean Certified Restoration Specialists

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that PuroClean Certified Restoration Specialists is an award winner for restoration companies in 2019.

Water damage, mold, and fire damage can be stressful and devastating to you or your family. If you are in need of reliable, certified restoration for your Memphis-area home or business, look no further than this award-winning company!

PuroClean Certified Restoration Specialists has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.93 stars, earning them an impressive Rating Score™ of 95.25 and a 2019 Top Rated Local award for ranking as one of the top three restoration companies in Tennessee!

Here’s just one of their many five-star reviews:

“I came home from work one evening and found that the ceiling had fallen down in my son’s bedroom from a roof leak. I did not have a clue what to do, and my co-worker suggested PuroClean. They came out immediately! Not only were they quick to come to my needs; they were also extremely professional and courteous, and they had my home spotless before they left. I would recommend PuroClean to anyone!” – J.S.

It is because of excellent reviews like this that PuroClean Certified Restoration Specialists is now able to call themselves a Top Rated Local award winner!

Not Your Average Restoration Company

We were excited to learn all about PuroClean Certified Restoration Specialists and how they have gotten where they are today, so we sat down with the owner, Marcus Fors.

The first thing we wanted to know was what it is that makes PuroClean Certified Restoration Specialists stand apart from its competitors. Marcus said that they believe in quality over quantity. He said that many other companies will frequently take on more jobs than they can actually handle, and will pick and choose the best jobs, sometimes, missing or no-showing for the other clients. That’s not the case at PuroClean. Marcus said he will always tell people if they are too busy. They want to be able to offer top-notch service to everyone they work with.

Marcus told us about the importance of treating the clients’ homes like their own and giving them the respect they deserve:

“We really just walk into every customer’s house thinking that it’s ours. We wouldn’t do anything to a customer’s home that we wouldn’t do in our home. I try to emphasize that in my guys; they pick a time, and they try to do it right.”

Marcus went on to tell us about his qualified staff:

“Our guys are certified in everything that we do. There are some companies out there where the owner has all the certifications for water, fire and mold, and then they send their minions out to go do the work. My guys are actually certified in what they do. So, they don’t have to call me and say, ‘Hey, I don’t know what’s going on, or what do we do next?’ They know what they’re doing, and they’ve been doing it for a while. We have a great group of guys, and I think that’s what makes us different.”

Building Success By Networking Locally

In addition to building the kind of online reputation that any small business would envy, PuroClean Certified Restoration Specialists has spread the word about who they are and what they do by networking locally. Marcus said that they have a marketing and sales person on staff, and that he still goes out and networks himself. Marcus is also a member of BNI (Business Network International) and the local Chamber of Commerce.

Congratulations to PuroClean Certified Restoration Specialists for being a 2019 Top Rated Local award winner, and special thanks to Marcus for taking the time to speak with us!

Tennessee’s Top Rated Local® Restoration Companies Award Winner: SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is the number one restoration company in all of Tennessee for 2019!

When you need reliable, professional restoration services, there’s no better company to rely on than SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has received hundreds of reviews on four verified sites with an average rating of 4.98 stars, earning them an extraordinary Rating Score™ of 97.81 and a 2019 Top Rated Local award for being ranked the number one restoration company in all of Tennessee!

Here’s just one of their many five-star reviews:

“I have nothing but good things to say about my experience with the folks at SERVPRO of Rocky Hill. They made time immediately to consult with me, literally within minutes, at the property and worked very efficiently to remove mold and water damage from the residence. I will certainly call them again if the need ever arises. The staff are all very professional and very easy to work with.” – Stephen M.

Not Your Average Restoration Company

We wanted to know what makes Tennessee’s number one restoration company so special, so we took a few minutes to talk with Business Development Manager, Kent.

The first question we had for Kent was what makes SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville unique compared to their competition in Tennessee. Here’s what he had to say:

“We care about restoring people’s homes and their lives back to the way they were before the crisis occurred. We believe in training our people. One of our production workers celebrated their eighth year with us. We have certifications for water and fire and mold, so it’s really important to us that our people are getting good training. We like our people to be certified and knowledgeable.”

We also asked Kent about SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville’s mission and how they work to make the world a better place. Kent told us:

“[Our mission is to] develop a team of quality people who follow our core values and thereby provide excellent service every time. Sometimes, our jobs are dirty jobs and they are jobs people don’t want to do or aren’t qualified to do. We will do those dirty jobs.”

Building Success Through Integrity and Quick Responses

When we asked Kent what their secret is to such a strong online reputation at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, he said:

“We are an emergency response company. We respond quickly. We handle things, like water damage, fire and smoke to name a few. We get out there quickly and mitigate the amount of damage that is going to happen in their home. We have quality people with integrity. Our motto is, ‘as if it never happened.’”

Kent went on to add:

“We train our production people on how to get reviews after a job is done.”

Apart from building the kind of online reputation any business would envy, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has spread the word about their service by building relationships within their community with insurance agents, property managers and other service companies that refer clients to them.

Congratulations to the team at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for being a 2019 Top Rated Local award winner, and thank you so much, Kent, for taking the time to speak with us!

We highly recommend SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Visit their website today!

Pennsylvania’s Top Rated Local® Restoration Companies Award Winner: SERVPRO of Society Hill

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that SERVPRO of Society Hill is a 2019 award winner for restoration companies in Pennsylvania!

If you’re looking for a restoration company that will help you regain peace of mind in the midst of an emergency, look no further than SERVPRO of Society Hill.

SERVPRO of Society Hill has received dozens of reviews with an average rating of 4.74 stars, earning them a wonderful Rating Score™ of 93.38 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Pennsylvania!

Here’s just one of their many five-star reviews:

“SERVPRO of Society Hill has to easily be the number one company to restore my home after a water leak. My insurance provider referred me to Vadim Balibar, and he got a crew to my home in less than an hour. He checked in to make sure how we were doing and made sure we were 100-percent satisfied. I was very distraught during the incident, and my insurance assured me SERVPRO would take care of me, and they exceeded my expectations. Thank you so much!” – Cristina G.

Not Your Average Restoration Company

We wanted to learn all about SERVPRO of Society Hill and its impressive online reputation, so we took a few minutes to talk with Marketing Manager, Vadim Balibar.

The first question we had for Vadim was what is it that sets SERVPRO of Society Hill apart from their competition in Pennsylvania. Here’s Vadim’s response:

“When we get a call we will find the perfect technician that will come out and take care of the customer.”

We also wanted to know what their mission is at SERVPRO of Society Hill and how they work to make the world a better place. Here’s what Vadim had to say:

“When your residence or building gets damaged, we are there to remove what you don’t want and make it look like it never happened.”

Building Success by Treating Customers With Respect and Asking for Feedback

Vadim attributes SERVPRO of Society Hill’s strong online reputation to the fact that their technicians are trained to treat their customers with respect and they ask their clients for immediate feedback. They also sometimes ask for reviews if the customer is happy with the level of service they provided for them.

Outside of building a powerful online reputation, SERVPRO of Society Hill has gotten their name out there by attending networking events and holding their own special events.

There are so many business owners out there looking to build the kind of online reputation SERVPRO of Society Hill has. Here’s Vadim’s expert advice for them:

“Care about your customers; treat them as if they are one of your own, and go above and beyond their expectations.”

Congratulations to the team at SERVPRO of Society Hill for being a 2019 Top Rated Local award winner, and thank you so much, Vadim, for taking the time to speak with us!

We highly recommend SERVPRO of Society Hill. Visit their website today!

Connecticut’s Top Rated Local® Restoration Companies Award Winner: SERVPRO of Branford

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that SERVPRO of Branford is a 2019 award winner for restoration companies in Connecticut!

When disaster strikes, turn to the professionals at SERVPRO of Bradford for cleaning and restoration services you can depend on.

SERVPRO of Branford has received dozens of reviews on two verified sites with an average rating of 4.76 stars, earning them a magnificent Rating Score™ of 91.61 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Connecticut!

Here’s just one of their many five-star reviews:

“My mom had a major flood in her basement. SERVPRO was there within an hour of my call to start the process. The team was kind and professional. They took the time to explain everything in detail to my elderly mother. I have used them in the past, so I knew they would do a good job. Thank you very much to the team. Highly recommended.” – Diane S.

A One-of-a-Kind Restoration Company’s Secret to a Strong Online Reputation

SERVPRO of Branford has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with the CEO John Luciani.

The first thing we wanted to know was what makes SERVPRO of Branford unique compared to the many other restoration companies in Connecticut. John told us:

“What makes us different is that we are there for our customers every step of the way. If you need to use SERVPRO, you’ve often had something catastrophic happen to your home, business or property. We make sure to keep our customers informed on what our process looks like, what the next steps will be, how to file a claim with insurance, etc. We ensure that we have somebody on-site with our customers to make sure they feel comfortable and understand what is happening. We make ourselves available 24/7 to help customers with their every need. “

When we asked what the secret is to such a solid online reputation at SERVPRO of Branford, John pointed to their commitment to going above and beyond for their customers:

“When you provide exceptional service, you get an exceptional reputation in return. We make sure to be transparent and open with our customers so they know who we are and what we can do for them. Really though, the work you do will be the basis for building your online reputation. If you do poor work and don’t care about your customers, your online reputation will reflect that.”

Making the World a Better Place by Helping People in Need

We also wanted to know what their mission is at SERVPRO of Branford and how they work to make the world a better place. John shared with us

“Why do we do what we do? To help people in need. If you’ve had to use our services, you’ve most likely experienced water damage, fire damage, mold, biohazards, etc. — an emergency of some sort. For most people, this is not an experience they’ve ever had before. We strive to make sure that customers are taken care of in this time of need. Whether it be helping with insurance claims, walking customers through the process or just having a SERVPRO representative on-site with them, we want to make sure that our customers feel taken care of and heard. Our overall mission is to focus on excellent service, fairness and mutual respect. We make the world a better place by running towards disasters to help out!”

Outside of building a powerful online reputation, SERVPRO of Branford has grown through community involvement and person-to-person interactions:

“Though we believe in a strong online reputation, we also believe strongly in quality person-to-person interactions. …That’s what makes us stand out; we put an emphasis on having our representatives involved in our local community. Our team is involved in multiple organizations and associations across Connecticut. We’re always out in the community trying to meet new people and grow relationships!”

It’s clear that John knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“We recommend being honest with your customers and letting them get a feel for who you really are! We like to use social media to promote our team and our company, so that members of the community can get to know us. Another thing we’ve found to be beneficial is to LISTEN to your customers. If you get a negative review, use it as a learning experience, and be sure to make things right with the customer. Honesty and openness can go along way online.”

Congratulations to the team at SERVPRO of Branford for being a 2019 Top Rated Local award winner!

We highly recommend SERVPRO of Branford. Visit their website today!

Illinois’ Top Rated Local® Restoration Companies Award Winner: Rainbow International Restoration

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Rainbow International Restoration is a 2019 award winner for restoration companies in Illinois!

From mold removal to water damage restoration, Rainbow International Restoration, which serves Northern Cook & Lake Counties, can help.

Rainbow International Restoration has received dozens of reviews on four verified sites with an average rating of 4.68 stars, earning them an outstanding Rating Score™ of 94.75 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Illinois!

Here’s just one of their many five-star reviews:

“James and the team at Rainbow International set the standard for service. The work they do is unbelievable! When things are at their worst, they know how to make you feel better and help you realize that everything will be taken care of and much better when they have done the work.” – Sedrik N.

Not Your Average Restoration Company

James, who is a second-generation owner of Rainbow International Restoration, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Rainbow International Restoration apart from the many other restoration companies in Illinois. James told us that they are a family-owned and -operated company that has been serving Northern Cook County for 38 years now. Their techs are invested in new technology and in doing things the right way. They are certified by the trade organization, and they understand the chemistry and science behind cleaning. They are extremely meticulous, and they see their clients as individuals instead of numbers.

James went on to tell us his father started Rainbow International out of his home in 1981, and today, they have six trucks and they serve all of northern Cook County.

We also wanted to know why they do what they do at Rainbow International Restoration and how they work to make the world a better place. James told us that they try to touch as many people as they can and leave them with a happy experience. Stuff happens every day. Their goal is to make it a little more manageable.

Building Success Through Customer Service

When we asked James about Rainbow International Restoration’s secret to such a strong online reputation, he told us that their customer service starts internally with how they treat one another and that they are dedicated to treating people the way they are supposed to, which results in reviews.

Outside of building the kind of online reputation any business owner would envy, Rainbow International Restoration has spread the word about who they are and what they do through networking, word of mouth, referrals, Facebook and their website.

Clearly, James knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“Have dedication, and find people around you. …Have the right mindset; focus on your goal, and treat people the right way — your business will flourish.”

Congratulations to the team at Rainbow International Restoration for being a 2019 Top Rated Local award winner, and thank you so much, James, for taking the time to speak with us!

We highly recommend Rainbow International Restoration. Visit their website today!

North Carolina’s Top Rated Local® Restoration Companies Award Winner: SERVPRO of Northwest Charlotte

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that SERVPRO of Northwest Charlotte is a 2019 award winner for restoration companies in North Carolina!

From fire damage and water damage to mold remediation, the team at SERVPRO of Northwest Charlotte has what it takes to meet all of your restoration needs.

SERVPRO of Northwest Charlotte has received dozens of reviews on four verified sites with an average rating of 4.74 stars, earning them a tremendous Rating Score™ of 95.39 and a 2019 Top Rated Local award for ranking among the top 10 restoration companies in all of North Carolina!

Here’s just one of their many five-star reviews:

“In a time that the family needed timely service and efficiency [as well as] sensitivity and compassion, the SERVPRO of Northwest Charlotte team delivered. They quoted quickly, arrived on time and took care of our needs efficiently, and the follow-through was exceptional. I would highly recommend SERVPRO of Northwest Charlotte.” – Mike S.

A One-of-a-Kind Restoration Company’s Secret to a Strong Online Reputation

SERVPRO of Northwest Charlotte has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with Roger Mathews, who handles their commercial marketing.

The first thing we wanted to know was what makes SERVPRO of Northwest Charlotte unique compared to the many other restoration companies in North Carolina. Roger told us:

“I can’t express how professional our guys are. Things are protected. We vacuum. We go above and beyond for safety…”

When we asked what the secret is to such a solid online reputation at SERVPRO of Northwest Charlotte, Roger pointed to their commitment to asking for reviews, as well as to their phone app, which they run through clients with after the service has been completed.

Making the World a Better Place by Prioritizing Quality Work

We also wanted to know what their mission is at SERVPRO of Northwest Charlotte and how they work to make the world a better place. Roger shared with us that they prioritize quality over quantity and said:

“We care for your home as if it were our own.”

Outside of building a powerful online reputation, SERVPRO of Northwest Charlotte has grown through the connections they’ve built with contractors and property managers.

It’s clear that Roger knows a thing or two about growing a business and building an online reputation. When we asked what advice he has for the many other business owners out there, he emphasized the importance of taking pride in the end result and thoroughly communicating with your clients.

Congratulations to the team at SERVPRO of Northwest Charlotte for being a 2019 Top Rated Local award winner!

We highly recommend SERVPRO of Northwest Charlotte. Visit their website today!

Rhode Island’s Top Rated Local® Restoration Companies Award Winner: PuroClean of Rhode Island

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that PuroClean of Rhode Island is a 2019 award winner for restoration companies in Rhode Island!

After a disaster, it’s important to know that you’ve hired a company you can rely on. Luckily, in Cranston, you have the experienced team at PuroClean of Rhode Island on your side.

PuroClean of Rhode Island has received dozens of reviews with an average rating of 4.89 stars, earning them a phenomenal Rating Score™ of 92.94 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Rhode Island!

Here’s just one of the many five-star reviews that got them there:

“The entire crew is extremely professional and cordial. They exceeded every expectation that I had during this clean-up process. Stefan was an oracle of knowledge with on-the-spot questions, and Carl was expeditious in his assessments. If you’re thinking of having mitigation work or restoration work done, then choose PuroClean, because they will NOT disappoint you. Thank you all for the OUTSTANDING service and to the veterans who have served our nation working in your company, too. Again, thank you all! Cheers!” – Erik G.

Not Your Average Restoration Company

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Chris Sanford, the owner of PuroClean of Rhode Island.

To kick off our conversation, we asked Chris about what makes PuroClean of Rhode Island unique compared to the many other restoration companies in Rhode Island. Chris told us:

“We’ve got passionate, motivated, reliable, cooperative people that want to be here and want to help our customers when they need it the most.”

Chris went on to tell us that, while every company claims to have great customer service, the evidence of the kind of service they provide can be found in their customers’ feedback online.

We also asked Chris about the PuroClean of Rhode Island mission and how they work to make the world a better place. Here’s his response:

“We’re in a unique position where we’re often called when people are having one of their worst days. They’ve had a fire; they’ve had a flood; they’ve got sewage in their basement. They’re usually very unhappy with the situation, and we’re the paramedics of property damage. We want to get there quickly, deal with the situation in a professional manner and get their home or business back into a healthy state of being so they can get on with their lives.”

Building Success by Asking for Reviews

Chris credits PuroClean of Rhode Island’s strong online reputation to that fact that their staff encourages their customers to leave positive reviews; sometimes, their customers leave reviews on their own as well. They’ve found that, if they ask face-to-face instead of via email or text message, they get much better traction.

Outside of building a powerful online reputation, PuroClean of Rhode Island has grown by building relationships with insurance agents, property managers and plumbers:

“We’re out every day pounding the pavement and developing relationships with referral partners. We want them to know we are a resource for them when they and/or their clients need help from us. They get that frantic call, and they get the opportunity to refer us.”

There are many business owners looking to grow their business and build their online reputation. Here’s Chris’s expert advice for them:

“I do recommend first getting the right people and the internal processes in place so that you can succeed. Before you drum up business, you want to make sure that you can actually deliver, and then once you can deliver consistently, sell, make the phone ring and follow up on the back end. Honestly and politely ask for them to go and review you and give you feedback.”

Congratulations to PuroClean of Rhode Island for being a 2019 Top Rated Local award winner, and thank you so much, Chris, for taking the time to speak with us!

We highly recommend PuroClean of Rhode Island in Cranston. Visit their website today!