Top Rated Local® is pleased to announce that Planet Massage is an award winner for massage therapists in 2019.
If you are looking for a massage therapy clinic that will have you feeling relaxed in no time, look no further than this award-winning company!
Planet Massage has received many overwhelmingly positive reviews across three different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as one of the top three massage therapists in Vermont!
Here’s just one of their many five-star reviews:
“This is my go-to place when I need to slow down and be reminded to exhale. Planet Massage is more than a massage studio; it is full of peace and tranquility when the outside world is stealing your quiet moments. When I leave, I feel centered, relaxed, and most of all, breathing deep.” – D.J.
It is because of excellent reviews like this that Planet Massage is now able to call themselves a Top Rated Local award winner!
Not Your Average Massage Therapy Clinic
We were excited to learn all about Planet Massage and how they have gotten where they are today, so we sat down with the owner, Suzanne Seymour. Suzanne is also the president of the American Massage Therapy Association in Vermont and was an instructor at the Bancroft School of Massage for a number of years.
The first thing we wanted to know was what it is that makes Planet Massage stand apart from its competitors. Suzanne said that they have a convenient location, as well as qualified, certified, licensed therapists who are all members of the American Massage Therapy Association. She said:
“Well, we have five star reviews on Google, Yelp, and Facebook, and there’s a reason for that. As the owner (and I have nearly 30 years of experience), when you’re looking for something to manage your pain, experience is really very helpful. We are helping people with their pain, and we’ve got the reviews to prove it.”
She went on to tell us about the Planet Massage business mission, saying:
“Our motto is : ‘Changing the World, One Body at a Time.’ It starts with us. The more I do to make myself a better person, the more that can be transferred within the practice, within the client. That body is ME — changing one body at a time — that’s me. By osmosis, that makes everyone a better person, the world a better place. That’s my philosophical motto.”
Building Success By Listening To Their Customers
Planet Massage has earned a fantastic reputation, so we asked Suzanne how they have managed to grow their business and get such great reviews. She said:
“The secret to success is in your hands…When people feel good, they walk out, they feel great, and they want to let people know that there’s something really good out there. We take a lot of pride in that.”
In addition to building the kind of online reputation that any small business would envy, Planet Massage has spread the word about who they are and what they do by providing outstanding customer service and through word of mouth:
“We’re a big advocate of customer service, so if for any reason, someone isn’t satisfied, I’ll make it right. I don’t think you see that much in today’s business practices. We really care about the client, so if somebody comes in and they’re in pain, they want somebody to hear their story. So listening, compassionate listening, is an important quality of the marketing. Word of mouth is our greatest strength. Email blasts, sure. Facebook posts, sure. But word of mouth is by far our greatest tool.”
There are many businesses out there that are looking to build as impressive a reputation as Planet Massage has managed to. We asked if Suzanne could share any expert advice with these companies. Here’s what she had to say:
“Listen to your customer. Your customer is going to tell you what you need to do to grow your company into a successful practice. If people are happy, they’ll take that extra time to write great reviews. The same is true if they’re unhappy. I spend a lot of time with my clients, listening to their stories and giving them homework that they can do to continue to stay healthy throughout their day. That’s something, in my business, that is rare. In a lot of businesses, that’s rare for people to take the time to listen. If I take the time to listen, then oftentimes, my clients will take the time to pass on that kind of good practice online. They take the time to care about me, too.”
Congratulations to Planet Massage for being a 2019 Top Rated Local award winner, and special thanks to Suzanne for taking the time to speak with us!