Top Rated Local® is pleased to announce that American Way Plumbing Heating & Air Conditioning is the number one plumber in New Jersey!
“These guys are awesome! My water heater started leaking in my basement, and I knew I had to get the situation fixed right away because I was heading out of town for a week. They responded to my calls, gave me a solid quote, showed up and did a great job. This is my second time with this company.” -Ethel L.
That’s just one of the more than 400 reviews on verified sites that have helped American Way Plumbing Heating & Air earn a 95.15 Rating Score™, a 4.91 average star rating, and a 2019 Top Rated Local award!
Not Your Average HVAC and Plumbing Company
Al, the owner of American Way Plumbing Heating & Air Conditioning, took some time to speak with our team about the business’ online reputation.
We first wanted to know what it is that Al believes to be the thing that makes his business different from their competition. “In our type of business, the most important thing is honesty then professionalism. Of course, we also are competitive, but we don’t rip people off,” Al said. “We make our community better by doing the right thing when we replace the heat, air conditioning, chimney, hot water heaters. Just do the right thing, follow the codes and that’s how you make it better. Do the work safely, also. Keep in mind — we work with fire, gas, carbon monoxide, electricity, and water all in the same machine — so it has to be done perfectly right, up to code, so nobody gets hurt.”
Building Success Through
Being an award-winning business owner with tons of fantastic online reviews, Al knows a thing or two about what it takes to build and maintain a terrific online reputation. Here’s his advice for other business owners:
“Just do your job professionally, and be honest — that’s it. Be reasonable with your customers as far as pricing, and you’ll be growing by yourself and don’t have to spend money on advertisements. I always tell my guys, ‘We are technicians; we are not salesmen. You don’t go to the customer’s house and start selling him stuff left and right whether he or she needs it or not.’ That’s something we don’t do in our company. Some companies, the minute they walk into the house… they actually hire a salesman. They don’t even know anything about plumbing or heating or air conditioning. They are just a mouth and just talk — that’s what they do for a living. The minute they walk into your house they start selling you a contract and this and that, which I never had any contract in my business. I just go over when the customer calls me. I don’t believe in contract and service agreements.”
Congratulations to the team at American Way Plumbing Heating & Air Conditioning for being a 2019 Top Rated Local award winner, and thank you so much, Al, for taking the time to speak with us!
