Did not show up on time, did not call. Had 2 crews at my house on move out and the 2nd crew was rude, careless and intimidating.
Storage was not climate controlled as represented
Arrival day the team was 5+ hours late due to filing paperwork for an interstate move at what must of been the last minute
It took a day and a half to unload
Many items damaged - they packed the items before the move
Upon delivery I was told the crew could not leave until I signed forms - so I was forced to sign those forms
Would not return calls for over 90 days - called after I filed with BBB. It’s now 8+ months later and I have no resolution despite the company sending their approved inspector to assess damages. They will not share the report and estimate. The inspector while onsite said my damage was some of the worst he had seen regarding the number of items damaged
I have now been offered $1K to settle, with no explanation of the calculation. This does not cover my damages