DO NOT GO HERE!!!! Unless you’re OK with being treated like a pig in a pig factory! This was the worst experience I’ve ever experienced in my life! Especially for something that you pay that much money for and for a surgical procedure that big of a deal! They are sloppy and unorganized to the max! And absolutely rude and aggressive!
First, they changed my surgery date without letting me know! I found out when I requested for a pre-op surgical lab order for my pre-op! (They didn’t even send it to me, I HAD TO REQUEST IT!) to find out that the surgery date that they had on the pre-op was different from the one I originally had on my receipt when I paid and booked the appointment! When I brought it to their attention, my coordinator was pretty much like “oh well, your problem not ours.” What?!! So who’s paying to rebook my ticket?! I had to pay a rescheduling fee to reschedule my flight! Thankfully, I was in the process of booking my Airbnb and have not booked yet otherwise there would be an additional charges for that as well!
They don’t follow up with you on anything! If you go here expect to follow up with them on your appointments, pre-ops and post ops! They never gave me a list of items that I need before surgery. If it wasn’t for my recovery girl, I would have had to buy everything there and they charge double the price for everything! They also made me redo a bunch of lab orders and made me pay for it out of pocket too! Cash only! They hustle your money!!! Don’t believe in Instagram! They are grimy people.
They tried to deny my surgery when I have proper paperwork that cleared me for having surgery! They wanted one that was recent and thankfully my doctor emailed them a letter to clear me for having the procedure with a recent date on it! They don’t care about you! You are just another number to them and they treat you like an animal! I asked for my refund and if you cancel your surgery and want your refund back they will keep $1000 of your money! After booking my flight, paying for the recovery house and have spent all this money on having the surgery, I just followed through with it. But let me tell you my experience with this place was gruesome! I felt like I was in a third world country! And not to mention, after general anesthesia while I was in the recovery room slowly waking up, the doctor came out and started yelling at me!!!! Saying that I’m ungrateful and that I should thank him for doing the surgery on me and said that I had a chance to cancel and I said you guys already have my money! I recorded him yelling at me so I can share it online and the nurse snatched my phone and said no camera and deleted my video! It was a NIGHTMARE!
If I had known this was the experience that I was going to have I would pay that extra $2000 and get it done at home in my state! They are incompetent. From the coordinator to the nurse and even to the doctor, Dr. Desouza. My experience with then from beginning to end was horrifying! I would give them a ZERO if I could. And my results wasn’t even as dramatic as I wanted it! It seem like he got lazy! Didn’t suction enough fat out of my midsection, and my butt was slightly lifted! It doesn’t even look like I got anything done! No shaping on my hips at all! It looks the same from the front the only difference is there is a slight bump on my butt for a little lift. What a complete waste of money! I’m already considering another BBL. :(
Not to mention, how unprofessional Dr. Desouza was to come out in the middle of his surgery to yell at me while I was slowly waking up from my general anesthesia. I wish I still had the video of him yelling at me. I’m guessing this is not the first time. The nurses seem to know exactly what to do, grabbed my phone, and deleted the video quickly! I DO NOT RECOMMEND THIS PLACE!!! SAVE YOURSELF FROM A NIGHTMARE EXPERIENCE and RUN!!!