After receiving an email from my daughter's summer camp that she had been exposed to bed bugs, I went into full panic mode!! I found K9 bed bug detectives online and called in a full panic. Susan, the owner, spoke to me herself and helped calm me down. She patiently and professionally answered all of my questions and then emailed me a wealth of information. She really cares about her clients! Susan does not try to sell you expensive products that you don't need and does not use harsh chemical sprays. Her bed bug sniffing dog is amazing and very accurate. We are bed bug free thanks to Susan and k9 detectives. I would highly recommend k9 bed bug detectives to anyone going through this tough situation.