The Staff had been fabulous. I requested a bottle for free due to financial and health hardships. After, my husband went back to work, I decided to buy a gallon of the product to keep. The product is amazing. My tiny apartment smells so good. My son loves the smell so do I. The product does what it's advertised. I Highly recommend this product. The experience at their website was good. I'll keep trying the product when needed. Thank You so much. Eda