I needed to replace my office copier in short order and called BES without having dealt with them in the past. I was fortunate to have Jesus Cardenas as my service tech. Jesus was prompt--same day appointment in my home; money-conscience--he did his best to repair broken printer first; and honest--he could have tried to upsell me on a beefier all in one but he knew I didn't need it and he referred me to the proper replacement printer. I highly recommend BES for your printer needs and if you are lucky enough to work with Jesus you are in great hands. BES will be handling all of our business equipment services at both of our company locations. Thanks, Jesus Cardenas!