I had a few problems during the assembly process. It was 20 minutes after their website said they had closed when I called for help. Barry answered the phone and was fantastic. Not only did he help me with my problems but gave me his cell phone number in case anything else came up. He then called me the next day on his own time to make sure that everything was working and gave me a few pointers that made a huge difference. I could not be more pleased with my entire experience. The fact that the product works great and is easy to use is just icing on the cake.