Elise D.

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Shasta Pool Repair

96.85  Rating Score

Of 309 ratings posted on 4 verified review sites, Shasta Pool Repair has an average rating of 4.69 stars. This earns a Rating Score™ of 96.85.

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Our pool is about 2 years old. We have had problems since day one. Build time was longer than told which is whatever but the real problem is trying to get things fixed. Pentair has been great whenever something breaks like our heater has needed two repairs both done within a week or so of calling and our salt cell recently broke and they came out within a week and replaced it. As for trying to get shasta to fix anything it seems to be impossible. We have had travertine that is missing its top layer for over a year and our spa and pool light are rusty. Our spa light is the worst with rust now running down our pebble sheen. My husband has called about it a few times, I have called about it a few times, a guy that came out to fix our water leveler was so nice and helpful even took photos of the lights and travertine and sent them in to shasta to try to get a diver out, this was months ago and shasta has done nothing. I even ended up getting the superintendents number, he came out and did the same thing, took pictures, said they will need to get a diver out and took them off the travertine. I followed up with him a few weeks later via text and he said he emailed them again to see what was going on and we have still heard nothing. So our pool continues to get rust all over it and look horrible. All of these issues and our pool is only 2 years old. Maybe we will hear something in the next two years but I won’t get my hopes up. Without have had 4 of our friends ask if we would recommend shasta and we just laugh and give them the company that did my brothers pool. If you choose shasta good luck.