These guys deserve a mention for being untrustworthy. They installed a brand new system in the property less than a year ago with the previous owner. When we bought the house, the previous owners specifically said to ask these guys to come out to balance the equipment because it was under warranty. We phoned them and they said they would come out (and all we had to pay for was the filters). We said fine. The day of service, NO ONE SHOWED UP! The sales rep, Dan, was extremely rude and accused my husband of pretending to be the previous owner.
1. We did not do that. We merely called and provided the address. Dan did not check and verify who he was talking to.
2. He claimed he couldn’t reach us to confirm the appointment because he called the previous owners who said they didn’t have our number. In fact the office had call records because a lady Diane resolved the issue.
3. Later in the day, Dan called and was extremely rude and kept insisting because we are not who we said we were, as such we now had to pay for the rebalancing of the equipment.
Ok so here’s it. If we originally had to pay for it, why was an appointment scheduled and why was advise provided that we only have to pay for the filters (that we have no problems with).
Isn’t the warranty tagged to the equipment? Not who owns it? Why did it make a difference?
Lastly, my advise to Bloomfield’s Dan - be nice. Learn from Diane. A little more customer service goes a long way. We were prepared to go with you guys regardless whether it was free or not, until you made that phone call that was an extreme turn off.