We purchased a Newtowne 27" hyperbaric chamber from Michelle and are extremely happy with every facet of our experience. We haven't had it very long so I can't give progress information yet but I can comment on the service so far. Michelle is wonderful to work with. The customer service was great. All questions and requests were handled surprisingly fast. Because of Co-Vid, ordering products took some extra handling and Michelle was always on top of what was going on. Michelle is also very knowledgeable about the products she sells. Even after our purchase, she was giving us "tips and tricks" to make our experience with our chamber even more positive. All products arrived at the estimated time (or earlier) and in great condition - no parts missing. Also, Michelle always had real-time information of where products were in the queue. I also needed a specific delivery date inside a specific window because I was traveling. Michelle worked with Newtowne and they hit the delivery time on the nose. In summary, Michelle and Newtowne are very much on the ball which is not necessarily a common thing when ordering large products of this nature online. I wouldn't hesitate to order from Michelle again nor would I hesitate to recommend her service to anyone interested in a Hyperbaric Chamber. I'm not sure I can do this, but once I've had the chamber a while, I'll try to edit this and add more detail on how it's working for us.