Prosource salesperson suggested we should order a full box of hardwood floor since we had some concern that the sample we had did not match what the real floor would look like. We paid ~$250 which included $75 shipping charge! We were right, the sample did not match the floor in the box we ordered. It was completely different. The salesperson agreed and said the sample was "old"... However when we asked to get our $250 back or credited toward some tile we also wanted to order for abou1 $1,000 the salesperson refused to credit us the $250. She had mentioned that there might be a 30% restocking fee but she even refused that. Because of this I'm going somewhere else to place my $15,000 flooring order.