We purchased a mid-century home that was vacant. It showed no signs of the dreaded sugar ants until we moved food into the house, then they were everywhere. I contacted NWK9 and they offered to come the next day. After some schedule wrangling we settled on the following Saturday. All the while, they were patient, flexible, and professional while we sorted everything out. I really could not have been more pleased with the scheduling process. That Saturday, they phoned about 40 minutes prior to the appointment to advise that they would be EARLY! Fantastic for me. The vehicle was clean and well stocked with the necessary supplies. The technicians were knowledgeable, polite, considerate, and thorough. They evaluated the situation, both inside and out, explained the remediation process, and completed the treatment in short order. It has been a rare experience in which I have been as pleased as I was working with them. They have all my business going forward.