Brenda G.

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Touchstone Medical Imaging

71.19  Rating Score

Of 100 ratings posted on 5 verified review sites, Touchstone Medical Imaging has an average rating of 2.92 stars. This earns a Rating Score™ of 71.19.

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In February I went in for an ultrasound. The wait wasn't long and the technician was very friendly and professional. I was unsatisfied when I received a bill, even though I had told the receptionist I wanted to pay in full. She took my information along with my insurance information, she informed me of the total and asked if I wanted to make payments or make a full payment. I went ahead and paid what I thought would be the full payment. She never informed me what the total amount for the ultrasound was, what my insurance would cover, AND SHE NEVER MENTION THAT THE PAYMENT I MADE WAS AN ESTIMATE. I made my payment and signed the receipt. After I had already paid and signed the receipt she gave me a copy of my receipt along with a second page attached to it. I went and sat down and then I was called in, so I did not look over at the second page. I left the place in so much pain that I never went back and read the second page, which tells me the payment is an estimate. When receiving the billing statement, I felt "cheated" in a way. I could not believe that the receptionist would not verbalized information about my payment. I blame myself for not reading the information then, but I believe that a professional would communicate the payment information with a patient before making the payment. I was not unsatisfied with my experience as a patient, like I said the technician was very professional. My only concern is that the receptionist should have informed me that the payment I made was only estimates, instead of me finding on my own after I had already paid and left the building.