I had the best experience working with Susan and her team. Bedbugs had infested my apartment building and they were spreading through multiple units. After hiring a national company to treat the bedbugs unsuccessfully, I gave Susan a call. She was very determined to work with us until the issue was resolved. We've now had no reports of bedbugs for the last few months. I don't know what I'd do without Susan and her quality work. Worth every penny!