From the first time we walked into the store to the day we had our carpet installed, it was a fabulous experience! Our salesman Mark was so knowledgeable and helpful. His expertise made shopping for carpet easy. He also got our carpet ordered and scheduled for installation in a very short time because of our situation. He was a great person to work with and we appreciate everything he did for us. The installers did an excellent job. We have a tricky area to carpet around our stone fireplace hearth and they did a really good job. They were also very careful and respectful of our hone and very polite to us. And the carpet.........WE LOVE IT! It looks beautiful and ii goes well with our furniture and walls. The touch and feel and thickness is so nice. We are sure we are going to enjoy our Karastan carpet for many years to come!