The table mate they sent me, it was with a piece broken. It was a big trouble for me because I was travelling to Peru, so i sent an email asking for a replacement, they were really kind and i coordinate with a relative to set up another delivery date. The new problem were that Fedex did not arrive on time and my relative had to reach out directly to the fedex agency for receivin the product. The customer service is good, i believe they can improve it if they get a better coordination with warehouse team.