Paul is always helpful and treats everyone with honesty and patience. The rugs at ORH are always described accurately without using marketing slogans or untruths. They are also very fairly priced and people get treated the same whether they know a lot about rugs or don’t. If Paul prices one rig higher than another you can rest assured its price reflects its quality! You can trust these guys with your money and know you will be treated right. Shipping is surprisingly fast and rugs arrive in great condition. I have bought 5 high quality rugs there all hand made at a great low price point!