I have been a client of Hometown Hearing in Brantford Ontario for almost one year. I am hearing impaired and have used hearing aids for 10 years. I have been under the care of an ENT and Audiologist in this time. I switched to Hometown Hearing last Fall when the ENT hearing test ordered was conducted by Hometown on site in Stoney Creek. Conveniently, I was told then that Brantford also has a Hometown Hearing too. ... I am now very happily working with Mercedes at Hometown Hearing Brantford. I am wowed by Mercedes! Her manner is professional and personable and most importantly for my disability, she has a thorough knowledge of the hearing aids that you offer and the companies with which you deal. Mercedes expertise, flexibility, advocacy and ability to actively listen to her clients has provided me with exemplary service. Mercedes and Hometown exceed any of my past experiences. I now have a pair of hearing aids that I can adapt to and live with easily. I also have a valuable resource to consult with for any future issues. Thank you Mercedes and Hometown Hearing!