Richair installed a mini-split ductless AC system in my living room. They were professional, polite, and punctual. Salesman came and did not push me to buy a system that I did not need. Installers came and they also worked out schedule with my electrician (much appreciated). Few days later, they came back to start up system and make sure it all worked well. I could not be happier. They did a great job. The representative came to my home and explained all of my options for a mini-split AC system. I thought I would need a much bigger and more expensive system. He said no. He was telling me what was best for me as opposed to what other reps were doing?selling me what was best for them. I was very impressed with the professionalism, politeness, experience, and knowledge of the rep, the installers, and the technician that came to start the system. He even later sent me the rebate forms and how to fill them in so that I could get a $400 rebate from Con Edison. By the way, this company is also authorized to install certain AC systems that qualify for this rebate. Warning: Not all companies are authorized by Con Edison but may still tell you they are. Check out Con Edison?s website. The installers came and took the time to explain how they will position and install the unit and why. They even measured the distance of the outside unit on the corners to ensure it was perfectly straight and secure. Before they left, they cleaned up and put everything back in order. The next business day, they sent a the technician to start the system up. He explained everything to me, including setting the time on the remote to explaining the unit's features and how to clean the filters. Every person I encountered with from this company was knowledgeable, polite, professional, and experienced. I would without hesitation recommend this company to others. I would definitely use this company again for any HVAC related issues.