Richair repaired my ductless system. The technician that came was prompt and courteous. The customer care rep was most polite and scheduled my service visit promptly. The service technician was excellent, found the problem; he was very prompt in his findings. I was very satisfied with technician?s work. He was prompt getting to my home and prompt in repairing the unit. It works great. I would be very happy to recommend Richair to anyone. This company stands for courtesy and promptness and most of all satisfaction.