Love working with Sandie! Very helpful and always follows through with calls. I rated timeliness lower because if you are comparing to stores that have items in stock then working with Pro Source has the disadvantage of not getting the product that day. Also I feel the quality with the value is excellent, however once you add the shipping costs on to everything that adds up. I do however love working the Sandie and dealing with a professional showroom where you are not fighting the general public so there are definitely pros to the cons.