Chris is fantastic! It was probably the busiest time of the year, he was able to make time for me anyway, he didn't know me from Adam and yet he honestly went above and beyond to help me out. Even offered to make an extra stop during his overly busy schedule to bring over a temporary solution until my hvac system could be replaced. Ran into a couple of snafus during replacement, but Chris didn't skip a beat - he overcompensated and didn't waste any time working around the surprise issues.