My mother received a recommendation to Dr Scarff’s office from a friend, and we both made an appointment. During my appointment Dr Scarff put me at ease, taking tome to explain the testing process and it’s results. My appointment was first, and though my results confirmed I doc not need hearing support, knowing my mother’s appointment is to follow, Dr. Scarff gave me a sense of my mother’s testing process and needs, and put my mind at ease, so I was able to support my mum. I am grateful for how easy and comfortable the rapport with Dr Scarff was right away.