Have had good experiences with ProSource in the past, but this one was lacking in several ways. First, the associate who helped me pick out the tiles for my bathroom in store sold me a tile that was completely unusable for a shower floor. Then, she failed to order the merchandise. When her supervisor called several days later, she apologized and placed the order without noticing the error in the type of tile purchased. They refunded my money, but the whole process put my project back several days and required me to buy a tile elsewhere that did not match the accents already installed. Not what I expected from this company.