Staci, an experienced equestrian herself, does everything in her power to make sure that each Allegany Mountain Trail Saddle truly fits the horse. Having so many saddle forms (trees) to choose from and being able to request additional design enhancements makes a huge difference in creating a correctly fitting saddle for your horse. My gaited horse has big shoulders and a very short back. His new saddle fits him perfectly and is completely comfortable for me too! The craftsmanship in the saddle from tree to finished product is excellent especially for the price. Turn around time to have a saddle made is quite reasonable. Staci and Melinda are very responsive and patient - good customer service.