I went to the Richair's office to inquire about the installation of 2 mini-split air conditioners. I talk to a gentleman who was extremely courteous and very informative. By the end of the information session, I was pretty much sold in hiring this company to perform the installation. However, later on I realized that I was in the middle of a refinance and could not afford to not have my refinance done because purchasing the ACs and doing the installation might affect my income to debt ratio. So at the end I decided not to follow through with hiring Richair. But they were extremely helpful in providing me the information needed to select the best products and services for my situation. They very much made me feel at ease with how the installation would go and how long it would take. They walked me through the different options available to me as far as mini-split units and even recommended a particular unit based on my very unique air conditioning needs. I am one of those who complain about the lack of quality in service and poor personal relationships with customers associated with big companies. Talking to Richair's representative made me feel like we were family and it was very personable; and that is why I tend to give my business to small businesses where the attention and treatment is better. I would definitely recommend Richair for something as serious as installing ductless mini-splits where anything can go wrong if not done correctly.