Last year they were having a bbl special for $3500 and of course I immediately gave a $1000 deposit and set up a surgery date with Dr. Carvalho. Well after a few months when I called the office for general information, I was notified that my contractual agreement would not be acknowledged and that the office no longer does any surgeries for less than $5000. I was highly disappointed and requested a refund with the accounting department in which they stated would only take 30 business days to process. It’s been almost 60 days and I still haven’t received my refund nor am I able to actually talk to any person in regards. The only option is to email in which they constantly say that they are working on it if they even respond. This company is so fraudulent. They were quick to take my money but can’t adhere to their own refund policy.