Installed two compressors and 5 ductless units in my townhouse. They were very knowledgeable, responsive and easy to work with throughout the entire process. One of their salesman met with us on site many times and was always available if we had any questions. He also went over the best locations for all of the units, how many BTUs each unit should be, where the compressors should be placed, and what our electrician had to do. Very thorough overall. When our place was finally ready to have the units installed it was the in the middle of the summer, which is their busiest season. They originally told me they wouldn't be able to do the installation until September, but out of the blue they were able to fit us in at the start of August. The units themselves are great, easily cooled our place in the summer, and are extremely quiet. We have even turned the heating feature on a few times in the winter for additional heat