All the staff are friendly, proficient. Willing to accept emergency situations without appointment where feasible. Dr. Scarff is willing to patiently devote all time necessary for testing, explaining and demonstrating. Does not leave clients with feeling they are being rushed due to another client waiting. Dr. Scarff is up to date on all new existing and projected upgrades in hearing aid equipment and technology. Leaves client with peace of mind and confidence they are getting very best available in all categories including product, education and service. Also Office environment very relaxed and professional.