The ductless AC installation was done in a timely fashion. The customer care team was great. They were very attentive, answered my questions, and follow-up promptly. The technicians were on time, worked hard the entire time they were here. They were professional and courteous. They cleaned up before they left both inside the house and the yard. The AC works great and meets all expectations. The technician took time to explain both the installation and how the unit would work. My input was sought to ensure they Ductless AC installation would be done where I wanted and he provided me with options so that I could make the best decisions. I recommend Richair to all!