Perhaps the only bright spot in having bed bugs was getting to work with NWK9. Everyone I worked with at this company was extremely helpful, knowledgable and friendly. They took the time to explain all my options and even referred me to other companies they felt would be a cheaper option for me due to my location. They truly wanted to help me get rid of the infestation instead of just trying to make a few extra bucks off me. Susan followed up with me multiple times after the heat treatment to check in and make sure everything was still going ok. The technicians that worked on my house were very thorough and made every possible effort to protect my belongings from getting damaged by the heat. I will always refer others to use NWK9 should they ever need bed bug services - in fact I already have, and they too had a great experience as well.