NW K9 is beyond amazing! They are professional, patient, courteous, and manage freaked out clients (like us) w/remarkable grace. They respond nearly immediately to any questions and provide detailed information about bed bugs AND what exactly happens to get rid of them. Exactly. From the first encounter w/ Susan on the phone, to the 'paws up' from Pistol (the beagle, and his patient handler, Krystyna) assuring us that we are FREE of these beasts, the experience has exceeded our expectations. Once Pistol and Krystyna made the diagnosis that we had bed bugs, the infestation in our bedroom and another bedroom were far enough along that we needed the heat treatment (we have a 1927 home that while recently renovated/insulated, gives the bugs especially attractive places to hide). Darcy and Christian (the heat treatment guys) greeted us w/sincere patience and compassion for our angst! Again, we were consistently informed about what to expect and what we needed to be aware of pre and post treatment. Christian followed up the heat treatment w/a chemical treatment to make sure in wayward survivors bit the dust! Pricing is reasonable and fair. NW K9 just has a gift for this kind of work (thank goodness)... we just cannot recommend them highly enough!