First-off hats-off to the professionalism that Susan shows with her customers. She is very prompt in her email responses and does not hesitate to pick up her phone and call. Susan takes time in explaining about the bugs, their history and what it would take for us to get rid of them from our house. While this may not be for all, I appreciate the amount of time she puts into this and ensures that the customer is well informed before they make any decision. The actual treatment of their staff also deserves a mention. They are detail oriented and take proper care to ensure that they do their best to eliminate the bugs. Post treatment, they take feedback on their visit and address any concerns line-by-line. It is tough to find such courtesy these days! I would have no hesitation recommending their service to anyone who is in need.