I have just experienced the best customer service that I have ever received from a business. Austin came out to clean our carpets which had been damaged by dog urine. The first time Austin came out he said that he would come out again for no additional cost if we still smelt the dog urine. Austin came out a 2nd time, a 3rd time and a 4th time. As it turns out, the urine had saturated the carpet pads and we will need to get new carpeting. You have heard the goal of businesses to “meet and exceed customer expectations.” I never expected that Twin Cities Finest would have Austin come out four different times to try to fix our problem. I now have a carpet cleaner for life and would recommend this company’s services to anyone and everyone who needs superior carpet cleaning and exceptional customer service.