Stephanie Kephart was a delight to work with. She always responded to my phone calls and emails immediately. She was very helpful in my decision making, describing in detail my choices, and offering suggestions. I was unsure at first whether to order something so expensive without seeing the product first hand, but my instincts proved correct. We are very happy with the doors. Everything came as described, including the delivery. The only thing that didn't arrive in good condition were the touch-up cans, which leaked a lot and were a mess. Stephanie is working on having them replaced (I sent her photos of the cans). So, overall, it was a very good experience and I would recommend Monarch to everyone.